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Couple Buying Engagement Rings

YOUR TIME TO SHINE

YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER

"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."

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INFORMATION TECHNOLOGY ANALYST

About this position

Provides software, hardware, and network support. Completes acquisition and troubleshooting tasks in a networked environment. Provides support on a wide range of applications necessary for normal business operations, including ‘on call’ after hours, weekend and holidays as scheduled on a rotating basis. Perform implementation of hardware and software as required by the business and projects as needed. Perform duties in a timely, efficient, and courteous manner. Occasional travel to sites to support any of the previously mentioned duties.

RESPONSIBILITIES:

Helpdesk Software Support (including, but not limited to)

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Install, configure, and maintain desktop software used throughout the company

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Train users on startup and basic use of equipment and programs. Including electronic mail, phones, and standard Microsoft Office

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Enter, update, and maintain Helpdesk issues in ticketing system

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Ensure that user/system issues are logged into ticketing system

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Provide support and problem resolution or coordinate with the appropriate team member/vendor to resolve issues

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Log resolution of user requests in ticketing system

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Perform software upgrades to existing applications as needed

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Provide license tracking on Desktop software purchases.

Helpdesk Hardware Support (including, but not limited to)

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Install, configure, and maintain desktop hardware systems including phones, printers, faxes, etc.

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Perform hardware upgrades to existing equipment as needed

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Responsible for hardware systems inventory management and tracking

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Log and record equipment tracking information into ticketing system

Network System and Communication Support (including, but not limited to)

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Install, configure, maintain, and troubleshoot network hardware such as Cisco/Meraki routers, switches, firewall and servers

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Install, troubleshoot, and operate electronic mail and domain name systems

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Set up user access for email in Microsoft O365, Microsoft Active Directory and other related systems according to the standards and policies set by the department

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Perform VPN support as needed such as Cisco AnyConnect

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Assist in installation, maintenance, and support of communication systems such as on-prem PBX (ShoreTel) and/or Unified Communications as a Service (UCaaS)

Technical Support (including, but not limited to)

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Provide technical assistance to management, administrative, and store staff

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Coordinate with management for the purchases of application software

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Contact software and equipment vendors to obtain specifications, pricing, and other purchase related information needed to guide departments in the selection of software and or equipment

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Assist in negotiating site license and coordinates volume purchase arrangements for standard software packages.

Value Promotion

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Understands and nurtures the RBI Home Office Culture

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Exemplifies Company Values

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Enforces policy of accountability toward those that do not adhere to the company values.

Other

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To be determined

AUTHORITIES

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Reports To: Director of IT

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Direct Reports: None

ACCOUNTABILITIES

The Information Technology Analyst is part of an IT support team. The accountabilities for the position are based on the sharing and designation of tasks and/or projects. General accountabilities include: Maintaining and achieving project timelines and goals. Providing status reports and updates for progress. Recording off hour support for review and payroll. Determining the impact of proposed changes and modifications in relation to systems, departments, and the company overall.

LOCATIONS:

Azusa, CA

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