INFORMATION TECHNOLOGY ANALYST
ABOUT ROBBINS BROTHERS
WE ARE (LITERALLY) IN THE BUSINESS OF MAKING DREAMS COME TRUE! There are few things in life as magical as a marriage proposal. This once-in-a-lifetime moment for our guests is part of our everyday lives. We're romantics at heart who spend our days celebrating the art of the ring, the majesty of diamonds, the perfect proposal, and something borrowed and blue. Every time we step onto a showroom floor or engage with guests virtually, our primary focus is on creating joy, plain and simple. Not bad for a day’s work!
Here, we celebrate our personal milestones as much as our guests with a supportive and rewarding work environment and one of the industry's most competitive compensation packages. We cultivate brighter futures with recognition, awards, education, mentorship, and opportunity, which helps each of us develop and grow in ways we never imagined. A career at Robbins Brothers is not just a job; it's a life-changing proposal that's impossible to refuse.
OUR CULTURE & COMMUNITY
While unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment—we also seek out team members who share our values. That means we actively look for people (like you) who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit. Above all, we’re looking for those who are unabashedly and unapologetically in love with love.
This spirit is seen and felt in our showrooms, offices, and core brand values that have remained unchanged for 100 years and counting.
Robbins Brothers offer a flexible work schedule that includes a combination of remote and on-site, as well as flexible hours.
THE ROLE
Primary function is processing of the IT Helpdesk tickets. Provides software, hardware and network support. Completes acquisition and troubleshooting tasks in a networked environment. Provides support on a wide range of applications necessary for normal business operations, including ‘on call’ after hours, weekend and holidays as scheduled on a rotating basis. Perform implementation of hardware and software as required by the business and projects as needed. Perform duties in a timely, efficient and courteous manner. Occasional travel to sites to support anyof the previously mentioned duties.
RESPONSIBILITIES:
Helpdesk Software Support (including, but not limited to)
Install, configure, and maintain desktop software used throughout the company
Train users on startup and basic use of equipment and programs. Including electronic mail, phones and standard Microsoft Office
Enter, update and maintain Helpdesk issues in ticketing system.
Ensure that user/system issues are logged into ticketing system.
Provide support and problem resolution or coordinate with the appropriate team member/vendor to resolve issues
Log resolution of user requests in ticketing system.
Perform software upgrades to existing applications as needed.
Provide license tracking on Desktop software purchases.
Helpdesk Hardware Support (including, but not limited to)
Install, configure, and maintain desktop hardware systems including phones, printers, faxes, etc.
Perform hardware upgrades to existing equipment as needed
Responsible for hardware systems inventory management and tracking.
Log and record equipment tracking information into ticketing system.
Network System and Communication Support (including, but not limited to)
Install, configure, maintain and troubleshoot network hardware such as Cisco/Meraki routers, switches, firewall and servers
Install, troubleshoot, and operate electronic mail and domain name systems
Set up user access for email in Microsoft O365, Microsoft Active Directory and other related systems according to the standards and policies set by the department
Perform VPN support as needed such as Cisco AnyConnect
Assist in installation, maintenance and support of communication systems such as on- prem PBX (ShoreTel) and/or Unified Communications as a Service (UCaaS)
Technical Support (including, but not limited to)
Provide technical assistance to management, administrative, and store staff
Coordinate with management for the purchases of application software
Contact software and equipment vendors to obtain specifications, pricing, and other purchase related information needed to guide departments in the selection of software and or equipment
Assist in negotiating site license and coordinates volume purchase arrangements for standard software packages.
Value Promotion
Understands and nurtures the RBI Home Office Culture
Exemplifies Company Values.
Enforces policy of accountability toward those that do not adhere to the company values.
Other
As directed by management
AUTHORITIES
Reports To: Director of IT
Direct Reports: None
ACCOUNTABILITIES
LOCATIONS:
Azusa, CA
