YOUR TIME TO SHINE
YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER
"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."
INFORMATION TECHNOLOGY ANALYST
About this position
Provides software, hardware, and network support. Completes acquisition and troubleshooting tasks in a networked environment. Provides support on a wide range of applications necessary for normal business operations, including ‘on call’ after hours, weekend and holidays as scheduled on a rotating basis. Perform implementation of hardware and software as required by the business and projects as needed. Perform duties in a timely, efficient, and courteous manner. Occasional travel to sites to support any of the previously mentioned duties.
RESPONSIBILITIES:
Helpdesk Software Support (including, but not limited to)
Install, configure, and maintain desktop software used throughout the company
Train users on startup and basic use of equipment and programs. Including electronic mail, phones, and standard Microsoft Office
Enter, update, and maintain Helpdesk issues in ticketing system
Ensure that user/system issues are logged into ticketing system
Provide support and problem resolution or coordinate with the appropriate team member/vendor to resolve issues
Log resolution of user requests in ticketing system
Perform software upgrades to existing applications as needed
Provide license tracking on Desktop software purchases.
Helpdesk Hardware Support (including, but not limited to)
Install, configure, and maintain desktop hardware systems including phones, printers, faxes, etc.
Perform hardware upgrades to existing equipment as needed
Responsible for hardware systems inventory management and tracking
Log and record equipment tracking information into ticketing system
Network System and Communication Support (including, but not limited to)
Install, configure, maintain, and troubleshoot network hardware such as Cisco/Meraki routers, switches, firewall and servers
Install, troubleshoot, and operate electronic mail and domain name systems
Set up user access for email in Microsoft O365, Microsoft Active Directory and other related systems according to the standards and policies set by the department
Perform VPN support as needed such as Cisco AnyConnect
Assist in installation, maintenance, and support of communication systems such as on-prem PBX (ShoreTel) and/or Unified Communications as a Service (UCaaS)
Technical Support (including, but not limited to)
Provide technical assistance to management, administrative, and store staff
Coordinate with management for the purchases of application software
Contact software and equipment vendors to obtain specifications, pricing, and other purchase related information needed to guide departments in the selection of software and or equipment
Assist in negotiating site license and coordinates volume purchase arrangements for standard software packages.
Value Promotion
Understands and nurtures the RBI Home Office Culture
Exemplifies Company Values
Enforces policy of accountability toward those that do not adhere to the company values.
Other
To be determined
AUTHORITIES
Reports To: Director of IT
Direct Reports: None
ACCOUNTABILITIES
LOCATIONS:
Azusa, CA