Guest Experience Representative
ABOUT ROBBINS BROTHERS
WE ARE (LITERALLY) IN THE BUSINESS OF MAKING DREAMS COME TRUE! There are few things in life as magical as a marriage proposal. This once-in-a-lifetime moment for our guests is part of our everyday lives. We're romantics at heart who spend our days celebrating the art of the ring, the majesty of diamonds, the perfect proposal, and something borrowed and blue. Every time we step onto a showroom floor or engage with guests virtually, our primary focus is on creating joy, plain and simple. Not bad for a day’s work!
Here, we celebrate our personal milestones as much as our guests with a supportive and rewarding work environment and one of the industry's most competitive compensation packages. We cultivate brighter futures with recognition, awards, education, mentorship, and opportunity, which helps each of us develop and grow in ways we never imagined. A career at Robbins Brothers is not just a job; it's a life-changing proposal that's impossible to refuse.
OUR CULTURE & COMMUNITY
While unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment—we also seek out team members who share our values. That means we actively look for people (like you) who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit. Above all, we’re looking for those who are unabashedly and unapologetically in love with love.
This spirit is seen and felt in our showrooms, offices, and core brand values that have remained unchanged for 100 years and counting. Robbins Brothers offers a flexible work schedule that includes a combination of remote and on-site, as well as flexible hours.
The Guest Experience Representative is responsible for accurately inputting Point of Sale (POS) transactions while providing exceptional service to guests. They will assist in answering telephone calls and will maintain awareness of security issues involved in operating a store. They will assist store by greeting and directing traffic and helping with Design & Service guests. They will assist in selling merchandise and After I Do products when there is an excessive number of guests. The Guest Experience Representative works closely with the BSM, GEM and/or Office Coordinator in all aspects of the Retail Store function and is responsible for modeling, support and adherence to company values.
Guest Service Responsibilities
Guest Connect Responsibilities
Attendance & Punctuality