cart Cart 0 0 0 0

GUEST EXPERIENCE REPRESENTATIVE

ABOUT ROBBINS BROTHERS


WE ARE (LITERALLY) IN THE BUSINESS OF MAKING DREAMS COME TRUE! There are few things in life as magical as a marriage proposal. This once-in-a-lifetime moment for our guests is part of our everyday lives. We're romantics at heart who spend our days celebrating the art of the ring, the majesty of diamonds, the perfect proposal, and something borrowed and blue. Every time we step onto a showroom floor or engage with guests virtually, our primary focus is on creating joy, plain and simple. Not bad for a day’s work!

Here, we celebrate our personal milestones as much as our guests with a supportive and rewarding work environment and one of the industry's most competitive compensation packages. We cultivate brighter futures with recognition, awards, education, mentorship, and opportunity, which helps each of us develop and grow in ways we never imagined. A career at Robbins Brothers is not just a job; it's a life-changing proposal that's impossible to refuse.

OUR CULTURE & COMMUNITY

While unwaveringly committed to fostering a diverse, inclusive, and multi-cultural environment—we also seek out team members who share our values. That means we actively look for people (like you) who are collaborative, open, creative, passionate, warm, curious, accommodating, and courteous, with a thirst for knowledge, a passion for jewelry, a fondness for fun, a generous heart, and a community-minded spirit. Above all, we’re looking for those who are unabashedly and unapologetically in love with love.

This spirit is seen and felt in our showrooms, offices, and core brand values that have remained unchanged for 100 years and counting. Robbins Brothers offers a flexible work schedule that includes a combination of remote and on-site, as well as flexible hours.

THE ROLE

The Guest Experience Representative is responsible for accurately inputting Point of Sale (POS) transactions while providing exceptional service to guests. They will assist in answering telephone calls and will maintain awareness of security issues involved in operating a store. They will assist store by greeting and directing traffic and helping with Design & Service guests. They will assist in selling merchandise and After I Do products when there is an excessive number of guests. The Guest Experience Representative works closely with the BSM, GEM and/or Office Coordinator in all aspects of the Retail Store function and is responsible for modeling, support and adherence to company values.

RESPONSIBILITIES

Guest Service Responsibilities

Diamonds Icon

Handles Design & Service guests effectively following guidelines and procedures

Diamonds Icon

Suggestive selling to Design & Service guests

Diamonds Icon

Able to Host, Hold and properly TO buying guests to sales associate

Diamonds Icon

Responsible for selling when there are excess guests in the store

Diamonds Icon

Assist store with Perfect Proposals and store Survey Cards

Guest Connect Responsibilities

Diamonds Icon

Demonstrates effective and attentive telephone skills

Diamonds Icon

Guest concerns are brainstormed and transition to manager a when necessary

Diamonds Icon

Sensitive to guest timelines, privacy and urgencies

Diamonds Icon

Greet every guest with proper greeting in a pleasant manner

Diamonds Icon

Acknowledge and give quality care reassurance to departing guests

Diamonds Icon

Demonstrate the “Love the Guest” value when delivering new or repaired jewelry

Diamonds Icon

Interacts with guests in a caring and professional manner; verbal, written, and in person

Diamonds Icon

Understands and practices all aspects of Guest Relationship Management

Diamonds Icon

Assists Guest Experience Manager with Social Medial responsibilities

Office Responsibilities

Diamonds Icon

Responsible for accurate input of point of sale (POS) transactions

Diamonds Icon

Properly open and close the office with accurate balancing

Diamonds Icon

Maintain accurate case count

Diamonds Icon

Properly create and transact merchandise move orders

Diamonds Icon

Responsible for price changes of merchandise

Diamonds Icon

Quality control jewelry repairs daily

Diamonds Icon

Reconcile certificate of replacement value forms

Diamonds Icon

Checks and respond to all office emails in a timely and professional manner

Diamonds Icon

Demonstrates and understand all shipping and receiving policies and procedures

Diamonds Icon

Daily update POS with inspection records

Supply/ Maintenance

Diamonds Icon

Maintain adequate supplies for guest care packets

Diamonds Icon

Responsible for maintaining office supplies stock

Diamonds Icon

Stock guest’s lounge regularly

Diamonds Icon

Maintain store collateral supplies stock

Store Security

Diamonds Icon

Maintain constant awareness of security issues involved in operating a store

Diamonds Icon

Follows procedures for opening and closing the store

Diamonds Icon

Maintain all required merchandise in sealed tamper proof bags as outline by Asset Protection

Diamonds Icon

Follows guidelines and procedures for handling merchandise

Value Promotion

Diamonds Icon

Exemplifies Company Values.

Diamonds Icon

Enforces policy of accountability toward those that do not adhere to the company values.

Attendance & Punctuality

Diamonds Icon

Maintains proper attendance, no excessive tardiness or absences

Conflict Resolution

Diamonds Icon

Works within Robbins Brothers guidelines to resolve conflict using proper techniques

Other

Diamonds Icon

Duties as Assigned

AUTHORITIES

Diamonds Icon

Reports To: Business Service Manager, Guest Experience Manager and/or OC

Diamonds Icon

Direct Reports: N/A

JOB TYPE:

Full-time

LOCATIONS:

Diamonds Icon

ROBBINS BROTHERS CAREERS