WARRANTY, SHIPPING & RETURNS

SHIPPING POLICY

• OUR SHIPPING METHODS

  Online order

  • $20 shipping cost for orders under $250.
  • Free 2-day shipping for orders of $250 - $999.
  • Free next-day shipping for orders over $1000.

  Please allow 2 to 4 days for processing as our team members carefully inspect and package each order. After your item has been packaged, it will be shipped through a qualified and proven carrier (typically FedEx or UPS), fully insured. We urge you to inspect packages for damage or tampering before receiving or signing a receipt.
  
  In-store customers can arrange to have their purchases shipped from our store at an additional charge.

• ORDER PROCESSING

  To help you plan around your order, you'll find an estimated lead-time listed in the product details for each item. The ship date is calculated based on sizing, customization, availability, and setting details. All orders will be sent upon fulfillment. APO/FPO orders will be shipped via USPS Priority Mail. Orders placed on Fridays, Saturdays, Sundays, or holidays will be processed on the next business day.

• SHIPPING TO AN ALTERNATE ADDRESS

  If you wish to ship to an alternate address, you will need to call your credit card company and add the alternate address to your account. We can also arrange for you to pick up your order at a local FedEx office as well. For us to expedite these requests you will first need to call 800-295-1543 where we can assist you.

• DELIVERY DETAILS

  The delivery charge, if any, is determined by the price of your order (before tax). You'll find the delivery methods, and all applicable delivery charges, on the Shipping Information page within the shopping cart.

• SHIPPING OPTIONS

  All orders are insured and shipped via FedEx. For APO/FPO orders, please see "Shipping to APO & FPO Addresses".
  
  Following shipment, orders arrive in one or two business days (Monday through Friday). Robbins Brothers will only ship to a street address, not a P.O. Box address. All orders will require a signature at time of delivery. If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 800-295-1543.

• SHIPPING TO APO & FPO ADDRESSES

  Robbins Brothers will ship any order under $10,000 to an APO / FPO address. Robbins Brothers ships all APO & FPO orders via USPS Priority Mail and guarantees your package will arrive at the appropriate APO/FPO processing center within 2-4 days. Once delivered to the APO/FPO processing center, insurance coverage ends, and Robbins Brothers is no longer responsible for delivery. We would depend on the military postal service to deliver the package to you in a timely manner. We cannot provide a tracking number or specific delivery date. If you are already familiar with sending packages to APO & FPO addresses, you can probably expect your Robbins Brothers order to arrive in about the same amount of time.

• INTERNATIONAL SHIPPING

  We only ship to the lower 48 states and Alaska and Hawaii. Robbins Brothers does not ship internationally.

RETURN POLICY

• IN-STORE 30-DAY MONEY-BACK GUARANTEE

  • At Robbins Brothers, you're guaranteed the best value in writing with our Best Value Promise. If you find a similar quality item (including gemstones, diamonds, rings, bracelets, necklaces, pendants, and earrings) within 30 days of your purchase, that in your estimation is a better value (such as the quality of ring/diamond, warranties, and benefits), we will gladly provide a full refund of your purchase price, excluding any jewelers' labor charges, within 30 days from the original date of purchase.
  • Original sales receipt must be presented at the time of return or exchange.
  • Refunds (except cash payments) will be given in the same manner as originally purchased. All cash payments will be refunded by a check that will be mailed within fifteen (15) business days. Refund checks will be sent to the name and address of the original purchaser.
  
  

  Items NOT covered under 30-Day Money-Back Guarantee

  • Special orders, custom orders, and custom engraving
  • If the jewelry or gemstone is worn, altered (extreme head change), or sized
  • Any diamond mounted in a ring purchased from a jeweler other than Robbins Brothers.

  Layaways

  • Layaways will be held with a minimum deposit of 20% of the total purchase price and three equal monthly payments thereafter. Merchandise will be returned to stock if the payment criteria are not met.

• ONLINE PURCHASES - 30-DAY MONEY BACK GUARANTEE

  If you're not fully satisfied with your purchase just return the item within 30 days and we'll refund the full amount to you. Online purchases cannot be returned to a store.
  
  Please note that items showing signs of wear, or those that have been altered, resized (by a jeweler other than Robbins Brothers), or damaged in any way cannot be accepted for return. The following reasons will void the 30-day return policy:

  • If a diamond is set in a semi-mounting by anyone other than Robbins Brothers
  • If a ring has been worn
  • Any special orders
  • Sized outside of Robbins Brothers' recommended sizing parameters.
  • Any head changes
  • Any product missing the original sales receipt is non-refundable and non-exchangeable
  • Custom made and or altered
  • Custom engraved items
  
  

  Once we receive your returned item, it will be reviewed by our Quality Assurance team. Upon acceptance, your refund or new item will be processed. Returns with no Robbins Brothers return authorization code and packages that are improperly packaged will be refused receipt.

  • HOW TO RETURN YOUR ONLINE ORDER

    Simply call 800-295-1543 to obtain an Return Merchandise Authorization (RMA) number. You will then be instructed to go online and enter your RMA number at our shipping website. The site will walk you through the return process and you can even schedule a pick-up from the carrier of your choice. We highly recommend that you insure your shipment back to us.

  OUR DIAMONDS

  • Lifetime Diamond, Sapphire, and Ruby Limited Warranty

    We will replace any diamond, ruby, and sapphire which in normal use chips, cracks or separates from its mounting and is lost—with a diamond, ruby, or sapphire of comparable quality and size up to a $50,000 maximum value. If a lab-grown diamond is purchased, then it must be replaced with another lab-grown diamond and is subject to availability.
    
    Details: This warranty is valid, provided the diamond, ruby, and sapphire mounting have been cleaned and checked once a year and that such inspection has been verified in writing in the space provided in the Diamond, Sapphire, and Ruby Limited Warranty Booklet by an authorized representative of Robbins Brothers. The Diamond, Sapphire, and Ruby Limited Warranty is nontransferable and will be considered invalid should the purchaser have the ring worked on by any jeweler other than Robbins Brothers. Your Diamond, Sapphire, and Ruby Limited Warranty will be honored when you bring your ring to any Robbins Brothers location. Please be sure to bring the Diamond, Sapphire, and Ruby Limited Warranty booklet and your sales receipt with you to take advantage of the free inspection and cleaning. Remember, you must have your diamond ring inspected once a year, perform any necessary repair and have the inspection verified in writing to keep your Diamond, Sapphire, and Ruby Limited Warranty valid. Click here for full details.

  • ONLINE PURCHASES:

    If you purchased your ring online, you must bring it into any Robbins Brothers store once a year in order for your warranty to stay current. We will not accept any product that is mailed into us. If you miss an inspection within a 12-month period, your warranty will be suspended until you can bring in your ring.

  • PLEASE BE AWARE:

    Robbins Brothers does not warranty diamonds, rubies or sapphires purchased elsewhere and set into our rings. There are no warranties, expressed or implied, written, or oral, other than as set forth herein. The warrantor shall not be liable for incidental or consequential damages.

  • 110% NATURAL DIAMOND TRADE-UP GUARNTEE

    Excludes lab grown

    As your relationship grows, Robbins Brothers grows alongside you. Every RB Select natural center diamond and certified lab-grown center diamond we sell is covered by our incomparable 110% Trade Up Guarantee. This world-class offering applies 110% of the value of your original Robbins Brothers center diamond purchase price to a new Robbins Brothers center diamond at least twice the value of the initial purchase price.
    
    We’ll honor 110% of the value of your natural diamond for a trade-up in celebration of moments and milestones, big and small. Growing alongside you, Robbins Brothers will give you 110% of the original purchase price of your natural diamond from any ring 1/4 ct or greater, solitaire earrings or solitaire pendant that is 1/4 ct total weight or larger, up to $50,000 (fifty thousand dollars), at any time six (6) months after the date of original purchase toward the purchase of any diamond merchandise from Robbins Brothers, provided the price of the new item or items is at least twice the original purchase price. Lab-grown diamonds and jewelry are not eligible for our Trade-Up Guarantee.
    
    Not valid on purchases made before May 2012. You must have your original sales receipt to verify the original purchase price. Items that are excluded from the 110% Natural Diamond Trade-Up Guarantee are: any lab-grown diamonds and jewelry; color gemstones; additional ring mountings; bracelets; pendants and earrings that are not in the solitaire style or have a smaller diamond total weight than specified above; and rings and ring mountings where the customer used a different size or shape diamond than the original ring intended. Online purchases can only be traded up in one of our stores. Click here for full details.

  • FREE CLEANING & INSPECTION

    We’re dedicated to supporting both you and your ring. Our Master In-house Jewelers offer free cleanings anytime you visit and annual inspections that underscore our century-long commitment to enduring relationships.

  • GENERAL INFORMATION

    There are no warranties, expressed or implied, written or oral, other than as set forth herein. The warrantor shall not be liable for incidental or consequential damage. Click here for full details.