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Couple Buying Engagement Rings

YOUR TIME TO SHINE

YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER

"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."

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Special Order Support Associate

About this position

The Special Order Support Associate is responsible for helping to ensure that merchandise is processed and delivered to our stores in the most effective and efficient manner possible. This position ensures that stores’ needs are met by effectively providing product information and delivery of special ordered product in a timely, accurate, and efficient manner to maintain customer satisfaction, which, directly impacts the stores’ ability to meet financial goals.

Position Requirements

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Jewelry experience preferred but not required

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Retail experience a plus

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Strong prioritizing, interpersonal, and problem-solving skills

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Self-motivated with critical attention to detail and deadlines

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High degree of proficiency in MS Excel and Outlook

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Ability to build and maintain relationships

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Ability to work in partnership with store personnel

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Ability to adapt well to change in direction and priority in a fast paced and deadline driven environment

Responsibilities

Special Order Processing

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Accurately processes incoming special-order jewelry within 24 hours of receipt

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Insures proper invoicing from vendors

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Accurately tags and prepares product for Quality Control

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Updates SOTS with Sku numbers and ship dates

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Returns unsold special orders to vendor with guidelines established

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Develops open lines of communication with stores, peers, and management

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Maintains SOTS system with ETA, retails, and other pertinent information

Inventory Control and Security

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Actively promotes and maintains Robbins Brother’s security and inventory control procedures and practices to minimize loses and to keep inventory accuracy at the highest possible levels

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Participates in month end corporate inventory and ensures data and product accuracy

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Processes inbound merchandise within 72 hours of receipt

Planning

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Plans for and participates in company sponsored meetings and training

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Plans daily/weekly workflow to accomplish daily and monthly responsibility tasks in the most efficient manner

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Anticipates backlog during times of heavy receipts and works with management to utilize overtime as necessary to accomplish responsibilities within established timelines

Value Promotion

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Understands and nurtures the Robbins Brothers Culture

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Exemplifies Company Values

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Enforces policies of accountability

Other

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To Be Determined

Authorities

Reports To: Manager, Merchandise Operations
Direct Reports: None

LOCATIONS:

Azusa, CA

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