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Special Order Coordinator

Couple Buying Engagement Rings

YOUR TIME TO SHINE

YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER

"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."

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SPECIAL ORDER COORDINATOR

Role:

The Special Order Coordinator is co-owner of the Jewelry Department Operational Plan and as it relates to the role, is responsible for helping to insure that merchandise is processed and delivered to the stores in the most effective and efficient manner possible to make the meeting between the customer, the brand, and the store successful. The SOA ensures that stores’ needs are met by effectively providing product information and delivery of special ordered product in a timely, accurate, and efficient manner in order to maintain customer satisfaction, which, directly impacts the stores ability to meet financial goals. This is congruent with our department mission of “The right ring at the right price in the right place at the right time”.

Position Requirements:

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Jewelry experience preferred but not required

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Retail experience a plus

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High degree of proficiency in MS Excel and Outlook

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Strong prioritizing, interpersonal, and problem-solving skills

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Ability to build and maintain relationships

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Ability to work in partnership with store personnel

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Ability to adapt well to change in direction and priority in a fast paced and deadline driven environment

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Self-motivated with critical attention to detail and deadlines

RESPONSIBILITIES:

S/O Store Support

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Develops open lines of communication with stores, peers, and management.

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Maintains SOTS system with ETA, retails, and other pertinent information

S/O Orders and Follow-up

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Ensures orders are placed within 48 hours of receiving request from store.

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Obtains confirmation of order and price from vendor within 5 business days of order placement

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Informs management of vendors not meeting delivery and quality agreements

Estimates

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Provides estimate responses to stores within 48-72 hours via SOTS

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Negotiates estimate cost with vendors

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Brainstorms with associates, options for alternate styles to meet client needs

Inventory Control and Security

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Actively promotes and maintains RBJ’s security and inventory control procedures and practices to minimize loses and to keep inventory accuracy at the highest possible levels.

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Participates in month end corporate inventory and ensures data and product accuracy

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Processes inbound merchandise within 72 hours of receipt

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Weekly returns or processes cancelled special orders

Planning

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Plans for and participates in company sponsored meetings and training.

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Plans daily/weekly workflow to accomplish daily and monthly responsibility tasks in the most efficient manner

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Anticipates backlog during times of heavy receipts and works with management to utilize overtime as necessary to accomplish responsibilities within established timelines

Value Promotion

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Understands and nurtures the RBI Corporate Culture

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Exemplifies Company Values

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Maintain a policy of accountability toward those that do not adhere to the company values.

ACCOUNTABILITIES

Authorities

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Reports To: Manager, Merchandise Operations

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Direct Reports: None

LOCATIONS:

Azusa, CA

JOB TYPE:

Full-time

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