Special Order Coordinator
YOUR TIME TO SHINE
YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER
"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."
SPECIAL ORDER COORDINATOR
Role:
The Special Order Coordinator is co-owner of the Jewelry Department Operational Plan and as it relates to the role, is responsible for helping to insure that merchandise is processed and delivered to the stores in the most effective and efficient manner possible to make the meeting between the customer, the brand, and the store successful. The SOA ensures that stores’ needs are met by effectively providing product information and delivery of special ordered product in a timely, accurate, and efficient manner in order to maintain customer satisfaction, which, directly impacts the stores ability to meet financial goals. This is congruent with our department mission of “The right ring at the right price in the right place at the right time”.
Position Requirements:
Jewelry experience preferred but not required
Retail experience a plus
High degree of proficiency in MS Excel and Outlook
Strong prioritizing, interpersonal, and problem-solving skills
Ability to build and maintain relationships
Ability to work in partnership with store personnel
Ability to adapt well to change in direction and priority in a fast paced and deadline driven environment
Self-motivated with critical attention to detail and deadlines
RESPONSIBILITIES:
S/O Store Support
Develops open lines of communication with stores, peers, and management.
Maintains SOTS system with ETA, retails, and other pertinent information
S/O Orders and Follow-up
Ensures orders are placed within 48 hours of receiving request from store.
Obtains confirmation of order and price from vendor within 5 business days of order placement
Informs management of vendors not meeting delivery and quality agreements
Estimates
Provides estimate responses to stores within 48-72 hours via SOTS
Negotiates estimate cost with vendors
Brainstorms with associates, options for alternate styles to meet client needs
Inventory Control and Security
Actively promotes and maintains RBJ’s security and inventory control procedures and practices to minimize loses and to keep inventory accuracy at the highest possible levels.
Participates in month end corporate inventory and ensures data and product accuracy
Processes inbound merchandise within 72 hours of receipt
Weekly returns or processes cancelled special orders
Planning
Plans for and participates in company sponsored meetings and training.
Plans daily/weekly workflow to accomplish daily and monthly responsibility tasks in the most efficient manner
Anticipates backlog during times of heavy receipts and works with management to utilize overtime as necessary to accomplish responsibilities within established timelines
Value Promotion
Understands and nurtures the RBI Corporate Culture
Exemplifies Company Values
Maintain a policy of accountability toward those that do not adhere to the company values.
ACCOUNTABILITIES
Authorities
Reports To: Manager, Merchandise Operations
Direct Reports: None
LOCATIONS:
Azusa, CA
JOB TYPE:
Full-time