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Couple Buying Engagement Rings

YOUR TIME TO SHINE

YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER

"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."

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Office Coordinator

About this position

The Office Coordinator acts as co-owner of the Retail Store Operational Plan and is responsible for ensuring that store objectives are met and directs all activities in the office. He/she is responsible for maintaining inventory controls and enforcing guidelines for the transfer of merchandise to and from locations. He/she will maintain a constant awareness of security issues involved in operating the office.

The Office Coordinator works closely with the General Manager, Business Service Manager and/or Customer Experience Manager in all aspects of Store Operations function as well as with all other functional heads to achieve company objectives and is responsible for developing and implementing effective succession plan, as well as for modeling, support and adherence to company values.

Office Responsibilities

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Ensures for accurate input of POS Transactions

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Ensures accurate balancing and nightly close out office procedures are executed

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Responsible for ordering and maintaining store supplies while keeping within budget

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Ensures CER team is fully trained to perform office and D&S functions and procedures

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Ensure move orders are created and transacted correctly

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Responsible that all price changes are executed correctly and complete by effective date

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Ensures quality control of jewelry repairs are completed and done correctly daily

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Responsible for all of office emails are being responded to in a timely and professional manner

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Follow established guidelines and procedures for effective store security

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Audit Hold/JBox/ Layaways/Special Orders Weekly

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Reconcile Special Order/Layaway aging report Monthly

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Audit Jewelry Repair Log & Diamond Log Monthly

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Ensure and able to train all shipping and receiving policies and procedures

Client Service Responsibilities

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Initial resolution of client service matters in immediate, positive and caring manner

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Responsible for selling when there are excess clients in store

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Able to train and demonstrate hosting, holding and properly intro clients to sales associate

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Ensures Design and Service clients are handle effectively

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Demonstrate and ensure the “Love the Customer” value is being executed with the clients

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Understands and manages all aspects of Customer Relationship Management

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Ensures all interactions with clients are in a caring and professional manner; verbal, written, and in-person

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Promotes Perfect Proposals and Survey Cards through client feedback

Store Security

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Maintains a constant awareness of LP issues involved in operating a store

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Follows guidelines and procedures for handling sensitive materials, cash handling, and merchandise

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Execute and follow procedures for opening and closing the store

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Ensure and responsible for all required merchandise is sealed in tamper proof bags as outline by LP policy

Personnel Leadership

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Assists manager to ensure all personnel paperwork is properly completed and routed

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Provides timely performance evaluations and conducts CER one on one meetings

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Conducts monthly team meetings/trainings

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Hire and train potential leaders to support succession plans, including your own replacement

Store Maintenance

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Maintains the Repair & Maintenance Inbox with any issues and aesthetics in the store

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Ensure adequate supplies is on hand to replenish all areas of the store

Values Promotion

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Understands and nurtures the RB Corporate Culture

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Exemplifies company values

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Holds other accountable toward those that do not adhere to the company values

Other

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To Be Determined

Authorities

Reports To: GM, Business Service Manager and/or Customer Experience Manager
Direct Reports: Customer Experience Representative

LOCATIONS:

Scottsdale, AZ

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ROBBINS BROTHERS CAREERS