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Couple Buying Engagement Rings

YOUR TIME TO SHINE

YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER

"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."

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GUEST EXPERIENCE REPRESENTATIVE

About this position

The Guest Experience Representative is responsible for accurately inputting Point of Sale (POS) transactions while providing exceptional service to guests. He/she will assist in answering telephone calls and will maintain awareness of security issues involved in operating a store. He/she will assist store by greeting and directing traffic and helping with Design & Service guests. He/she will assist in selling merchandise and After I Do products when there is an excessive number of guests. The Guest Experience Representative works closely with the BSM, GEM and/or Office Coordinator in all aspects of the Retail Store function and is responsible for modeling, support and adherence to company values.

RESPONSIBILITIES:

Guest Service Responsibilities

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Handles Design & Service guests effectively following guidelines and procedures

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Suggestive selling to Design & Service guests

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Able to Host, Hold and properly TO buying guests to sales associate

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Responsible for selling when there are excess guests in the store

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Assist store with Perfect Proposals and store Survey Cards

Guest Connect Responsibilities

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Demonstrates effective and attentive telephone skills

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Guest concerns are brainstormed and transition to manager a when necessary

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Sensitive to guest timelines, privacy and urgencies

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Greet every guest with proper greeting in a pleasant manner

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Acknowledge and give quality care reassurance to departing guests

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Demonstrate the “Love the Guest” value when delivering new or repaired jewelry

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Interacts with guests in a caring and professional manner; verbal, written, and in person

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Understands and practices all aspects of Guest Relationship Management

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Assists Guest Experience Manager with Social Medial responsibilities

Office Responsibilities

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Responsible for accurate input of point of sale (POS) transactions

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Properly open and close the office with accurate balancing

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Maintain accurate case count

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Properly create and transact merchandise move orders

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Responsible for price changes of merchandise

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Quality control jewelry repairs daily

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Reconcile certificate of replacement value forms

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Checks and respond to all office emails in a timely and professional manner

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Demonstrates and understand all shipping and receiving policies and procedures

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Daily update POS with inspection records

Supply/ Maintenance

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Maintain adequate supplies for guest care packets

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Responsible for maintaining office supplies stock

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Stock guest’s lounge regularly

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Maintain store collateral supplies stock

Store Security

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Maintain constant awareness of security issues involved in operating a store

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Follows procedures for opening and closing the store

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Maintain all required merchandise in sealed tamper proof bags as outline by Asset Protection

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Follows guidelines and procedures for handling merchandise

Value Promotion

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Exemplifies Company Values.

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Enforces policy of accountability toward those that do not adhere to the company values.

Attendance & Punctuality

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Maintains proper attendance, no excessive tardiness or absences

Conflict Resolution

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Works within Robbins Brothers guidelines to resolve conflict using proper techniques

Other

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Duties as Assigned

AUTHORITIES:

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Reports To: Business Service Manager, Guest Experience Manager and/or OC

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Direct Reports: N/A

LOCATIONS:

Costa Mesa, CA
Bellevue, WA

JOB TYPE:

Full-time

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