YOUR TIME TO SHINE
YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER
"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."
General Sales Manager
About this position
The General Sales Manager acts as co-owner of the Retail Store Operational Plan and is responsible for ensuring that store objectives are met and for ensuring that all sales opportunities are maximized. He/she will maximize gross profit and manage the store budget while addressing guest concerns and maintaining a constant awareness of security issues involved in operating a store. The General Sales Manager will recruit, hire, train, and develop store sales and management team. They will deliver timely performance evaluations and create and maintain the store vision.
The General Sales Manager works closely with the VP of Stores and/or District Manager in all aspects of store operations as well as with all other functional heads to achieve company objectives and is responsible for developing and implementing an effective succession plan as well as for modeling support and adherence to company values.
RESPONSIBILITIES:
Sales Management
Exceeds guest expectations ensuring the delivery of the legendary Robbins Brothers experience
Directs the sales floor daily
Acts to ensure that all sales opportunities are maximized through direction of traffic, advising and coaching while the guest is still in-store
Increase Close % and Average Sale to achieve the organizational financial objectives
Champion of Perfect Proposals
Ensures the effective use of Salesforce to drive business
Maintains Salesforce metric objectives for data collection, tasks and appointments
Increase Close % and Average Sale to achieve the organizational financial objectives
Manages TPC effectively to drive business and maintain profitability
People Development
Recruiting and constantly striving to top grade store staff while staying within budget
Training and development of sales and management staff
Supports company sponsored education with follow up through training at the store level
Motivates, mentors, and inspires others
Delivers timely and consistent performance evaluations
Maintains detailed records and documentation of training and disciplinary incidents
Completes the Management Competency Ranking quarterly
Merchandise Management
Inventory Control while striving to eliminate shrinkage
Weekly merchandise specific needs assessment
Responsible for having the “right ring at the right price at the right time” through awareness, analysis and communication.
Manages store appearance and aesthetics
Execute a case maintenance program
Maximizing Gross Profit
Maintains awareness of smart selling
Quality Control
Store Security
Maintains a constant awareness of security issues involved in operating a store.
Follows guidelines and procedures for handling merchandise.
Follows guidelines and procedures for opening and closing the store.
Store Profitability
Budget Management
Strategic Scheduling
“Other Income” Management
Planning
Team “Goal Setting”
Creating and maintaining Store Vision
Operations
Maintain established Security Guidelines
Store Maintenance
Values Promotion and Maintenance
Understands and nurtures RBI corporate culture
Maintains open lines of communication
Exemplifies company values
Enforces company policy of accountability toward those that do not adhere to the company values
Other
To be determined
AUTHORITIES:
Reports To: VP of Stores or District Manager
Direct Reports: Guest Experience or Business Service Manager, Office Coordinator, Master Jeweler, Floor Manager, Assistant Manager,
LOCATIONS:
Seattle, WA