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Couple Buying Engagement Rings

YOUR TIME TO SHINE

YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER

"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."

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Customer Service Specialist

About Robbins Brothers

The Ring Center Customer Service Specialist is responsible for the execution of strategies and tactics which will impact the guest’s experience when they call or chat with the Company and enable the Company to achieve the objectives established in the Business Plan in regard to revenues, gross margins, expenses and bottom-line results while enhancing Robbins Brothers’ brand and home office culture.

In addition, The Customer Service Specialist is responsible for modeling, support, and adherence to company values. The Ring Center shares the responsibility with positioning Robbins Brothers as The Engagement Ring Store in the consumer’s mind and provides a positive experience that drives both online sales and converts sales leads into physical store traffic. The Ring Center function is co-owner of the Annual Business Plan. This includes the following components:

RESPONSIBILITIES

Execute the strategy with optimal top line results

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Engage with guest’s in a professional, timely and efficient manner

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Maximize every guest interaction to convert a query into a more meaningful interaction

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Source new sales opportunities through inbound leads and follow-up opportunities

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Set and meet monthly sales goals and objectives set by leadership

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Understanding client needs and offering solutions and support

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Adapt and revise processes to meet ever changing guest needs

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Share customer issues with the wider organization as the ring center are the eyes and ears of the company, especially for online interactions

Value Promotion

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Understands and nurtures RBI Home Office culture

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Maintains open lines of communication

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Exemplifies company values

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Enforce company policy of accountability toward those that do not adhere to the company values.

Authorities:

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Reports To: Ring Center Manager

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Direct Reports: No reports

LOCATIONS:

Azusa, CA

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ROBBINS BROTHERS CAREERS