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Customer Care

Our Favorite Four Letter Word is Help

Not sure what the difference is between white gold and platinum? Need more information on the 4Cs before you head to the store to select the diamond for your engagement ring? The Customer Care Center at Robbins Brothers is staffed with experts who have helped thousands of customers with their diamond and engagement ring questions over the years.

Monday - Friday: 9AM to 5PM (PST)

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Meet The Customer Care Experts

We are proud of our team at Robbins Brothers. Our resident ring experts will assist you on navigating the website, provide you with expert advice and work with you to find the perfect engagement ring.


Busy mom of two, loves spending time with her kids. When she is not at work she enjoys spending her free time at the gym and playing pickleball. With 23 years with Robbins Brothers, Kristen loves making the dreams of couples in love come true.


Loree is always up for a great challenge, loves to travel and be surrounded by close family and friends. She has 22 years of experience in customer service with Robbins Brothers and goes above and beyond to help a customer find their perfect ring.

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