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Couple Buying Engagement Rings

YOUR TIME TO SHINE

YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER

"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."

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THE MANAGER IN WAITING

About this position

The Manager in Waiting — L2 acts as co—owner of the Retail Store Operational Plan and is responsible for ensuring that store objectives are met, and for ensuring that all sales opportunities are maximized by matching the “right associate" to the “right customer.” They are responsible for their personal sales as determined by the General Manager, which will be in Tier 3 or higher on the commission structure. He/she will participate in training store associates and assist in addressing or delegating customer concerns. He/she will constantly strive to improve close % and average sale and maintain consistent awareness of available and upcoming merchandise and security issues involved in operating a store.

The Manager in Waiting — L2 works closely with the Assistant Manager, Floor Manager and General Manager in all aspects of Retail Store functions and is responsible for modeling, supporting and adhering to company values.

RESPONSIBILITIES:

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Sales and Maintaining Net Profitability

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I Must maintain a balance performing store management responsibilities while achieving

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personal sales goals (Tier 3 or higher).

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Responsible for applying the selling system emphasizing the 4 Absolutes of Selling.

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Responsible for participating in sales education provided by the company.

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Exceeds customers’ expectations in ensuring the delivery of the legendary Robbins

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Brothers experience as measured by the Customer Experience Index

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I Responsible for supporting accurate CRM activity in the store including:

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Input of Customers information

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Follow up phone calls

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Thank you cards

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Be back close %

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Addresses or delegates customer complaints as needed.

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Champion at Perfect Proposals through promotion and coordination.

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Mystery shop score over 90%

Sales Management

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Must assist Management Team in: floor directing, recruiting, training and motivation.

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Master the use of the CRM System and help the Sales Manager manage other

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associates use of CRM.

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Seizes the opportunity to provide point of sale training to store staff and reinforces

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company guidelines for use of the selling system.

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Ensures that effective follow up is practiced on a daily basis.

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Provides product knowledge education to all employees, and supports company

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sponsored education with follow up through training at the store level.

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Recruits, motivates, mentors and inspires others.

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Close % and Average Sale

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Understands and accurately tracks Close % and Average Sale.

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Strives to constantly improve Close % and Average Sale.

Merchandising

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Inventory Control and strive to minimize shrinkage.

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Specific Needs Assessment to have the “right ring at the right price at the right time”

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Through awareness, analysis and communication.

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Maintain store appearance and aesthetics.

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Execute a case maintenance program.

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Must maximize Gross Profit through smart selling and smart sales coaching.

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Responsible for helping to maintain RBI Quality Control standards.

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Store Security

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Maintains a constant awareness of security issues involved in operating a store.

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Follows guidelines and procedures for handling merchandise.

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Follows guidelines and procedures for opening and closing the store.

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Values Promotion and Maintenance

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Understands and nurtures the RBI Corporate Culture.

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Exemplifies company values.

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Enforces policy of accountability toward those that do not adhere to the company values.

Other

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To be determined.

Direct Expenses

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Managerial Net TBD

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Labor Budget

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Scrap/warranty

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Shfink

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Successful Store Experience

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Ensures the customer meeting with the store, the product and staff is successful

Company Culture

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Act in a manner that enhances the Robbins Brothers brand and company culture. Responsible for modeling, supporting and adhering to company values.

Succession Planning

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Act in a manner that enhances Secures succession planning. Ensures Store’s Bench Strength to support company growth.

Career Benefits & Growth Opportunities:

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Our full time Commission Sales Associates enjoy Dental, Medical, Vision, and a 401k retirement plan. Monetary bonuses are achievable throughout the year. In addition, you may have the opportunity to transition to other rewarding positions in store management and the corporate office.

LOCATIONS:

Azusa, CA

JOB TYPE:

Full-time

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ROBBINS BROTHERS CAREERS