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Credit and Billing Associate

Couple Buying Engagement Rings

YOUR TIME TO SHINE

YOUR OPPORTUNITY TO BE BRILLIANT & GROW YOUR CAREER

"Our Mission: to create the best, most memorable engagement ring shopping experience through quality product, trustworthy service and to nurture those relationships for life."

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CREDIT AND BILLING ASSOCIATE

About this position

The Credit and Billing Associate is responsible for the daily activities related to the credit authorization, billing and payments, customer service, collection activities and associated record keeping and reporting.

RESPONSIBILITIES:

Credit Authorization

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Monitor pending credit applications and provide timely responses

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Process requests for credit limit increases

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Follow credit underwriting criteria for accuracy in decisions

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Review and refer applications as needed

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Document all actions or required terms

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Adhere to Credit Lending Policy

Billing & Collections

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Consistently achieve goals with in/outbound call volume and collection rates

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Clearly document and follow up on all client conversations & agreements

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Assist third party collection agencies as needed and provide acknowledgment within 24 hours of receipt that the request is being processed

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Adhere to privacy policy

Customer Service

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Engage with customers, store associates, vendors, and coworkers in a professional

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Respond to all email inquiries within 24 hours

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Maintain positivity when faced with obstacles or challenges

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Defuse customer disputes and escalate to management as needed

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Provide internal support to accomplish departmental goals

Scheduling

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Flexibility to work strategic hours as needed

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Full time associates are expected to maintain a 5-day per week schedule and work at least 35 hours per week. Part time associates are expected to maintain a flexible work schedule based on the fluctuating needs of the business. All associates are expected to work evenings and weekends as required by seasonal or staffing needs

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Adhere to vacation ‘black out dates’ during retail months of early February and mid-November through December. Exceptions may be granted at the discretion of management

Growth

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Keep up to date on all polices and guidelines changes

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Demonstrate an interest in learning about matters related to the department and the company

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Maintain ongoing development

Value Promotion

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Understand and nurture the Robbins Brothers Culture

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Exemplify and hold others accountable to Company Values

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Maintain open lines of communication

Other

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To be determined

Authorities:

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Reports To: Credit and Collections Manager

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Direct Reports: None

LOCATIONS:

Azusa, CA

JOB TYPE:

Full-time

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