CREDIT AND BILLING ASSOCIATE
About this position
The Credit and Billing Associate is responsible for the daily activities related to the credit authorization, billing and payments, guest service, B2C collection activities and associated record keeping and reporting.
Review credit applications and process requests for line increases by following predefined credit underwriting criteria
Clearly document all actions and required terms that support the credit decision
High volume of communication to and from customers to achieve monthly and quarterly collection goals
Clearly document and follow up on all guest conversations & agreements
Assist third party collection agencies as needed and provide acknowledgment within 24 hours of receipt that the request is being processed
Provide a high level of service to customers to optimize customer satisfaction while mitigating billing disputes
Establish and maintain effective relationships with remote business teams and other Home Office departments
Maintain availability to work strategic hours as needed, including nights and weekends
Actively participate in coordination and completion of other job-related functions assigned
EDUCATION, EXPERIENCE & QUALIFICATIONS
Prior experience in credit granting, or similar role preferred
Strong technical and analytical skills
Effective negotiation and conflict resolution skills
Clear and concise verbal and written skills
High level of accuracy and attention to detail
Ability to work independently, think critically, and take initiative
ROBBINS BROTHERS CULTURE
Positive and team-oriented attitude
Open to professional training and development
We offer great benefits including Medical, Dental, Vision, Disability Insurance, Life Insurance, and a 401(k) plan.
Robbins Brothers is an equal opportunity employer. We are committed to creating an environment of inclusion and mutual respect where opportunities are available to all applicants and team members. We believe that diversity and inclusion among our team members is critical to our success as a company and we seek to recruit, develop, and retain the most talented people.
Interested applicants please email Alex Iglesias email@example.com with an updated WORD copy of your resume, and reference job id: XXXXX in the subject line.
Contract, with potential for full-time hire
40 hour work week, with flexibility working nights and weekends