Why Shop With Us > Testimonials

What Our Customers Say

Hear it straight from the people who've experienced Robbins Bros. and have only happy stories to share. When you come in, we're sure you'll have a wonderful experience too!

Do you have a Robbins Bros. story to share? We'd love to hear it! Send us your experience here.

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Brett says this about Robbins Bros.:
I've been looking at engagement rings for months now and been frustrated time and time again, but that was not the case when I came into the Fullerton store and worked with Olivia Tagle. She did a great job making sure that first of all my experience was nice and relaxing, and secondly that I was getting the perfect engagement ring for my future bride. Thank you so much!

James says this about Robbins Bros.:
We found the experience at Robbins Bros a pleasure from the moment we walked into the Fullerton location up to when we met our design specialist Olivia Tagle. She was professional, friendly and pleasant, educating us on style of rings to diamond quality. It was a no pressure experience and we found the perfect ring with her guidance. Thank you, Olivia and Robbins Brothers, for making this time in our lives even more enjoyable.

Joon says this about Robbins Bros.:
At the time that I walked in to the Robbins Bros. in Fullerton, I had no what so ever clue or knowledge or understanding about what to look for when buying a Diamond Ring.... My plans were just to walk in there and get a ring which they thought was most suitable upon my budget. I guessed wrong... But I'm so glad that I was. Olivia Tagle took her time to teach and showed me everything I needed to know, and let?s just say I had a hard time deciding which one to go with and that was the beauty of it all. I knew what I was doing and it was very comforting to know than not know what I was getting for my wife. I thank her and will definitely ask for her when I come back to upgrade the stone!

SHAUN says this about Robbins Bros.:
I was greeted with by Olivia who was willing to make my experience the best and she did just that. I can?t thank her enough for making my experience being so great. My girlfriend will be happy with the choice I made for her and for that I thank you!!

Amanda says this about Robbins Bros.:
My husband and I felt compelled to contact you to let you know what a wonderful experience we had at your Mission Viejo location. Apart from the fact that we left with a gorgeous ring (exactly what I dreamed of!), your staff was nothing short of exemplary. Melissa Hunt, in particular, was friendly, knowledgeable and completely helpful in every way. Thank you so much. I am so pleased that we chose Robbins Brothers!! We will certainly be back to choose our wedding bands soon. We will definitely send everyone we know in your direction. Thank you again! Amanda and Wes

Lanie says this about Robbins Bros.:
We'd just like to take a moment to let you know about our excellent experience while shopping at Robbins Bros. in Fullerton. Olivia was very helpful and courteous. She even spoke our native language and made us laugh at times. More importantly, she answered all our questions and helped us find our perfect wedding bands. She even provided us with the best financing option. It was a pleasure working with her and we are grateful for her hospitality and professionalism. Thanks again Olivia and Robbins Bros for your outstanding customer service!

Leigh-ann says this about Robbins Bros.:
We purchased our wedding and engagement rings at Robbins Bros. in Glendale almost three years ago. After a run-in with a wasp, my finger swelled and my wedding ring had to be cut off at a local jeweler. I went in to the RB in Canoga Park on a busy Saturday, and Laura was wonderful. She arranged for my ring to be fixed, and even though there would be no charge for this, I was treated (by Laura and everyone there) like I was the most important customer in the store. I received the same treatment when I went back to pick my ring up. Robbins Bros. certainly knows the value of customer service. I recommend them to everyone!

Matthew says this about Robbins Bros.:
The service at Robbins Bros. was very friendly and understanding. Even though I was nervous about buying a ring; they were very helpful in taking the time understanding the personal feeling behind it.

Erik says this about Robbins Bros.:
We knew nothing coming into this store and we bought and left the store feeling very confident and knowledgeable about our purchase. We would reccommend this store to anyone!

ANDREW says this about Robbins Bros.:
The employees at your store were great. Eric spent the day finding the discontinued ring I needed to match my wife?s wedding set and had it sent to this store. When I arrived to purchase it, Olivia was great. Very friendly and helpful, making it an easy transaction. Both of these employees are why this is my 5th purchase from Robbins Brothers and why I will return in the future.

alejandro says this about Robbins Bros.:
I never thought I would stop by Robbins Brothers until out of nowhere I decided to show up. I loved it right from the beginning, associates introduced themselves very well and Olivia Tagle was great from the beginning. She was very enjoyable doing business with and she made me feel very good and trustworthy. The atmosphere here at Robbins Brothers is great, they make you feel welcomed and good. I am satisfied and relieved that i finally got my engagement ring and I?m ready to propose...thank you Olivia and thank you Robbins Brothers.

Lauren says this about Robbins Bros.:
Hello: I wanted to write a quick note to inform you of the AMAZING service provided to my fiance and I during several of our visits to your Oak Brook Store. We have worked with Dave in purchasing my engagement ring and wedding bands. He has been so helpful and understanding that I rave about him to family, friends, co-workers, and anyone else who will listen. You have an excellent find in Dave and I truly hope you appreciate him as much as we have!! My rings are beautiful and best of all, my fiance felt comfortable and informed with his purchases. So much of being engaged is about the woman but Dave really made sure my fiance was taken care of as well. Thanks again, Lauren. Wedding date: 23May2009

Kyle says this about Robbins Bros.:
I had no idea what I was looking for when my girlfriend/soon to be fiancee were talking about getting married. We went to Robbins Brothers just to get ideas and haven't looked back since. I was immediately relaxed with the whole process and the experience was awesome. I worked with Jae Back and he did an amazing job at helping me find the perfect diamond, setting, band and process that I was looking for. I was very nervous at first about everything, but after sitting down with Jae, I felt very reassured that I was making the right choice by coming to Robbins Brothers. I am extremely happy with the experience, the process, the comfortability, affordability, and most importantly, the quality of both the ring and the establishment. I recommend Robbins Brothers to anyone and especially Jae Back. Thanks Jae!

francisco says this about Robbins Bros.:
Just wanted to thank you, Robbins Bros, for your help. Knowing that you made my experience here good, I'm ready to pop the question and spend the rest of my life with love. I was a college student about to get my degree and pursue my career. I ended up meeting a wonderful girl not knowing she was going to be the one. We took the same course together for a few semesters and became good friends. We felt we could be ourselves around each other and next thing you know we became a couple for about a year and 3 months. Now I'm ready to pop the question and spend the rest of my life with her.

Helen says this about Robbins Bros.:
Thank you so much for making our "shopping for an engagement ring" so effortless! Our sales associate Yenny Gomez identified our needs quickly and guided us through the process with grace. In a couple of hours we had my ring picked out and sized. The very next day the finance proposed to me -I begged him not to make me wait! Helen. www.servethegoddess.com

Gerald says this about Robbins Bros.:
My girlfriend and I have visited many different jewelry stores in the past month not really looking to buy yet but rather just looking for information and to see what we liked. On Thursday October 2, 2008 we decided to go to Robbins Brothers in Dallas and see what they had. I asked my standard question of both our first sales person and also the second salesperson, that question was "Why Robbins Brothers". The first associate, Victoria, at first thought that we meant why does she work there but I guided her to what I was looking for. Victoria gave a good answer but not one that stood out above any other jewelry stores answer. I later asked Chris Henderson, our second salesperson and he gave what my girlfriend and I consider THE BEST answer that I have ever heard. It was then and there that we decided that Robbins Brothers would be our jeweler for our most important purchase in our relationship. Both Victoria and Chris worked with us to help us find what we were looking for and they did so without one ounce of pressure. We did find what we were looking for in rings but not in the diamond just yet, but we have time so that is ok, there was never any pressure to find a diamond right then. Basically what I would like to say that both Victoria and Chris made what can be a very stressful and certainly a significant event in any couples relationship a very enjoyable and relaxing time without pressure. We highly recommend Robbins Brothers over any other jeweler!

Gabriella says this about Robbins Bros.:
My fiance and I found out we won the $1,000 shopping spree and were able to purchase my wedding band. We were thrilled as we were welcomed with champagne and flowers! We also had the pleasure of having Olivia as our salesperson for the second time. This was a wonderful experience and we look forward to our next visit for my fiance's wedding band.

Allison says this about Robbins Bros.:
I came into Robbins Brothers needing my diamond tightened in the setting my fiance bought from a broker in NY. The staff was willing to help me, but the manager kindly expressed some concerns about our ring after the jeweler had inspected it. It turns out that the setting was too small for my diamond and the prongs had been bent and forced to fit around it. We came to realize that I would most likely need a new setting if I wanted to keep my diamond safe. Lori Harris, the manager we spoke with, was extremely helpful and patient as we made the decision to purchase a new setting. She took the time to personally show us every setting we liked and was honest and understanding throughout the entire process. I finally chose a setting and had our diamond mounted the next day. I don't know what I would have done without her patience and guidance throughout our experience. The other two salesmen we worked with, Paul Heaven and Mark, were also a pleasure to do business with. We will definitely be back for future jewelry purchases and I will be telling my friends and family about our experience as well. Thank you for having such wonderful employees!!

Stefanie says this about Robbins Bros.:
My fiancee, Sonny, and I visited the Robbins Brothers in Schaumburg, Illinois about a year ago. After we spent two hours working with Erica Collins, Assistant Manager, we were hooked (Not to mention that Erica and several of the other representatives stayed an hour past closing to assist us). Several months later we went back to narrow down our wish list, and Erica was there to help again. We were amazed that she not only remembered who we were, but what rings we had looked at and the things we had discussed during our first visit. We returned a third and final time just a couple of months ago to purchase our rings. Once we left, we couldn't stop talking about how fantastic the customer service and overall experience were. We now brag about it to family and friends and encourage others who are planning on getting engaged to visit Robbins Brothers. We would like to say a special thank you to Erica Collins and Quintez Parks, Ambassador of First Impressions, for the exceptional experience. We are forever grateful!

Toby says this about Robbins Bros.:
I've read the testimonials of satisfied Robbins Bros customers, and seen them run the gamut from knowledgeable staff to friendly atmosphere, from wide selection to pressure-free salesmanship. While I think it is important that I point out the fact I experienced all of those wonderful characteristics and more, I prefer to focus this letter on the most unique part of my shopping experience. Like everyone that shops there, I was amazed with the warmness of the staff and the variety of selection; however unlike everyone that shops there, I am extremely socially active. I was a Political Science major and learned of the problems plaguing the diamond trade. As I entered the doors of Robbins Bros, I was very skeptical of a big chain's ability to satisfy my exceptionally high principled standards, and my desire for copious amounts of proof. When I left, I was given a diamond tailored to the specs I requested, from a mine with documentable humane mining conditions, with a birth certificate from Canada. I wanted to write a letter to tell the prospective customer two things: First of all, as you will read in countless other testimonials, the service, people, selection and satisfaction is second to none. Apart from that, if you are a socially conscious shopper, be advised that I have done the research. I made the staff of the Canoga Park Robbins Bros jump through hoops, and search the globe high and low. After a rigorous shopping process, I feel totally confident saying that I am satisfied with the results. I will sleep soundly every night knowing the origin of my diamond, and that was a non-negotiable. I am not sure that another jewelry store could have done that for me. I could have been given information on the Kimberly Process from someone else - maybe. What I got was an actual independently verified Birth Certificate for my stone, and I left a happy man. Thank you for your commitment to ethics. Thank you for your commitment to service. - Tobias

Francine says this about Robbins Bros.:
My fiance proposed to me and didn't have a ring at the time. He said he would take me to the store to pick one out. He brought me to Robbins Bros, Canoga Park and a woman named Ayda helped us. I just wanted to say that I'm grateful for people like Ayda. Her concern was finding me my dream ring and she did! She was so patient and kind. I will recommend friends to the Canoga Park store and Ayda because I had such a great experience. Thanks Ayda - you're the best!!! Francine

Aura says this about Robbins Bros.:
Hi my name is Aura. I recently won $1000 dollars from Robbins Brothers! I would like to leave a comment about the great experience I received from the Fullerton Store. My fiance and I picked out my engagement ring November 2007 and that was a wonderful experience. The lady who helped us was very nice and helpful with every question that I had. When I bought my fiance's ring, I also experienced a wonderful time because everyone, including the man who helped me, seem very educated about the rings and of every question that I had. When I received a call from the general manager about the $1000 check that I won, I couldn't believe it! When I arrived at the store, they had a huge bouquet of flowers for me and took a picture of my husband and I. I decided to use the $1000 on a REAL diamond! Once again, everyone was very friendly and the lady who helped me really showed that she cared and wanted the best diamond for me. I am truly pleased that I went to Robbins Brothers from the start and will continue visiting the Fullerton store to maintain a beautiful diamond and for any other products that I will buy in the future! Thank you very much for everything!

Suzannah says this about Robbins Bros.:
We bought a beautiful ring that was exactly what I wanted and well within our budget, from the Mission Viejo store in late 2006. The following year we relocated to Denver Colorado where there is no Robbins Bros! Every 6 months I send my ring from Colorado to the Mission Viejo store for cleaning and inspection to preserve it so it always looks the way it did the day we bought it. My friends all think it's crazy to send it back to California when I could have it cleaned locally and I always tell them that I wouldn't trust anyone else with it but Robbins Bros. I just sent it overnight express this past Monday for it's cleaning and right after the store received it, Nicole at the M.V. store called me to tell me they received it. She assured me that they were going to make sure it got cleaned and inspected and turned around the same day if possible so I would not have to go for too long without it. I can't tell you what that kind of service and caring means to me for something that can be such an anxious experience. I really appreciate her always keeping me in the loop and really taking the time to go the extra step. I always tell my friends what great service and care we receive from Robbins Bros. Now if only you were here in Denver. Until then, I'll keep trusting in Robbins Bros to care for me and my rings!

Ethan says this about Robbins Bros.:
I wanted to let you know about the exceptional experience that I had at your store in Riverside California, 6-Aug-2008. It was closing time and my wife and I were taking the red eye to Florida that night. It had been a while since her rings (both RB rings) had been dipped. We were to vacation with friends and wanted them cleaned and dipped. Your staff stayed late just to help make this happen for us. I know that a lesser store with lesser quality employees would have said that we had not gotten there in time, but not Robbins Brothers! Specifically the two employees that made this happen for us were Katya Gonzalez and Loi Nyguyn. I know that when people have good experiences they rarely talk about them, well you all need to know about these fantastic employees that truly know the meaning of customer service!! -Ethan

Ben says this about Robbins Bros.:
First of all I'd like to say that this is my favorite jewelry store I've ever been in (and I have been in a lot with my fiance). I actually had a lot of fun while I was there and I felt like I was treated like a king. I was constantly offered something to drink and all of my questions were answered and then some. Olivia and Mary Ann at the Fullerton store were a great help and showed me a variety of diamonds to choose for my fiance?s engagement ring. With all their help I was able to find the perfect ring and she couldn't love it more. She shows everyone and she herself stares at it all the time. Thank you all for the great help and support in the process! You can bet I'll be back for the wedding bands!

Daniel says this about Robbins Bros.:
I would like to take this opportunity to express my sincere gratitude and appreciation to you and your staff, particularly my diamond consultant, Jaime Fernandez, for an exemplary job in assisting me in my purchase of the perfect engagement ring for my fiance this summer. I must admit, I first entered your establishment never hearing of Robbins Bros. before my initial visit. Your staff welcomed me and made me feel so confident that I was at the right place and making the best decision for my money. I truly appreciate the invaluable service Jaime gave me, obliging me with hours of assistance on multiple occasions showcasing all my options and meticulously explaining every detail about the diamond industry and Robbins Bros. policies. Above all else, her approachability, genuinely cordial nature, and consistently helpful service put my mind at ease with making the most important purchase for one of the most important occasions in my life. I left your store with such a positive and assured feeling that I had found a reputable company with service worthy of my trust. I did not purchase during my initial visit. In fact, I ventured into nearly ten other stores before returning to Robbins Bros. I thought surely another company would treat me similarly, with the respect and service that Jaime had. It is appalling the state of customer service in your industry today. Every store I visited either lacked in quality, selection, or service...the latter being one of the most important in my decision making process. I felt pressured and disrespected at other stores in comparison with impeccable service I received from Robbins Bros. In fact, my decision to return to Robbins Bros. and make my purchase was almost entirely based on the service I received from Jaime and the ease and comfort with which she brought to the decision making process. It was so refreshing to hear a consultant take genuine interest in my selection, truly listen to my needs, and impress upon me that my decision was to be made for the ?right? reasons, and not only for the best deal or the quickest find. It was a tactful approach I have never encountered before in the diamond industry, and I believe it is an essential skill that Jaime possesses which makes her an invaluable asset to your organization. I would not have purchased from Robbins Bros. if I had not had Jaime?s indispensable knowledge and service to accompany your selection of rings. The extras I received after making my purchase were just icing on the cake, with your team calling restaurants and scouting locations for me to ?pop the question.? I truly did have a ?perfect proposal? because of the service at Robbins Bros. Even after I proposed, your team called me the next day to check if everything went well and answered my questions for returning to have the ring resized. My fiance and I returned with confidence and excitement for service and were treated with the same wonderful demeanor from Jaime and everyone else. I wish the industry could learn from Robbins Bros. and my fiance and I are looking forward to visiting again soon for our wedding bands. It is a joy to visit your store every time, for cleaning, for service, or discovering new purchases. Sincerely yours, Daniel

Kareem says this about Robbins Bros.:
I visited your Canoga Park store location on August 7th and was helped by Shimon Biniamini. He helped me pick an amazing anniversary ring for my wife. He was friendly, knowledgeable, and very helpful. He made the whole buying process an easy and stress free experience. To top it off he sent a personalized thank you card. That is exceptional service. I will definitely buy again from him and recommend friends to that store location. Thanks again.

Sheri says this about Robbins Bros.:
I just wanted to compliment Denny Moore on his superior customer service at the Canoga Park store. Never once did I feel like he was a "salesman." He was kind, extremely knowledgeable, and really gave us his time. In today's world it is rare to be made to feel important and prized as a customer. Denny made us feel like this. He deserves praise as you should be proud of his representation of your company. It is wonderful employees like Denny that make your company a place I want to tell all my friends to buy their most important piece of jewelry. Thanks again!

Bridget says this about Robbins Bros.:
I just received my ring back from being sent off and serviced at the Oak Brook store. I want you to know how WONDERFUL Eric was to deal with. I called him and explained that my ring was in dire need of cleaning, polishing and repair and he took care of it all...ensuring that the ring was turned around the same day and sent back to me so I could have it for our 6-year anniversary vacation on Friday. Eric was an absolute pleasure to deal with and the ring looks brand new!! Thank you so much, Bridget

Richard says this about Robbins Bros.:
I went in this morning for a 6 mo. cleaning and polishing of my wife & my wedding rings, and unfortunately was told it might take a few days for my ring. I explained I was going away for the weekend, & I work in LA which makes it impossible to get back here in time during the week to get my ring, so, if I couldn't get my ring done today, I'd be without it for a week. Veronica West, who was helping me, said she'd see what she could do and would call me as soon as the jeweler arrived. Well, not only did she call me, she got the jeweler to give me priority, and I was able to get my rings back, cleaned and pretty early this afternoon. Veronica was great. "Thanks" to you & your Mission Viejo staff customer service. Richard

Marcus says this about Robbins Bros.:
Dear Robbins Bros. I want to take this time to Thank Olivia Tagle for one of the best purchase experiences I have had overall in my lifetime. In June of 2008 I visited the Fullerton Robbins Bros store to purchase an engagement ring for my then girlfriend of seven years. From the moment I met Olivia she made me feel comfortable and at ease. To be honest I was a little nervous shopping for such an important item, but her honesty, product knowledge, and personality allowed me to make a easy and knowledgeable decision that was best for me. Working in sales myself for Mercedes-Benz, Olivia is a prime example of what exceptional customer experience is and what should be expected at a fine jewelry store like Robbins Brothers. From day one, Olivia treated me more like family than a customer. She not only presented me a wide selection of rings for my girlfriend and I to consider, but she gave me all the information about the diamond that other stores failed to disclose. Although I did shop other jewelry stores, Olivia's outstanding customer service and presentation of the diamond, ring, and benefits of purchasing with Robbins Bros, truly showed what separates Robbins Bros. from its competitors. Skip and Steve, Olivia is a valuable asset to your company and its success, since it is mainly your people that separates you from other jewelry stores. I can now say from experience that some jewelry stores are no different than sleazy low end car dealership salesman, but purchasing a ring from Olivia was what you would except when entering a high-end MERCEDES-BENZ dealership and purchasing $100,000 BENZ. Thank you again and to experience the TRUE ROBBINS BROS. difference, visit the Fullerton CA store and ask for Olivia Tagle!!!!

Mark says this about Robbins Bros.:
I just wanted to thank the manager of the Baybrook store (Lori), for the exceptional service and assistance with my 1st anniversary purchase. Because of her, I will definitely be back in the future, and will recommend friends and family to visit her. Thanks again.

Diana says this about Robbins Bros.:
Dear Maryann Nikolic, I cannot possibly begin to thank you and Daniel Decker for everything you have done for us. Charlie proposed to Jessica that afternoon, went to pick up the moving truck, packed all day Saturday, (after a going away party for them Friday night) and we convoyed all the way to Boston on Sunday to move them into their apartment as Charlie had to be back on The Escanaba cutter on Tuesday. WHEW!!! They will have a couple of weeks together before he is shipped out again on the 15th of September for another 2-3 months. Again, our sincere thanks for all you help, answering all our questions without batting an eye (I am sure you have heard them all), and for being so patient with us. Our daughter, Amanda, went with Charlie Friday morning to pick up the ring and she was impressed with the service. Not to count on the fact that you actually drove to our home to deliver the ring. WOW! Kudos to you and your professionalism. We will certainly recommend your store to all our friends. Thank you again for everything, I remain, Diana. PS: Daniel, thank you so very much for all your help in making this event possible.

Courtney says this about Robbins Bros.:
My friend recommended looking at rings at Robbins Bros. so we decided we would try it out. Our experience was great. Everyone was friendly and made us feel welcome. Greg was exceptional with assisting my boyfriend and I and helped us pick out the perfect ring! I never once felt pressured. I was able to learn a lot about diamonds too. Thanks so much!

Jennifer says this about Robbins Bros.:
Jae was really great! Very helpful. I was wanting someone who would educate me on diamonds, and he did it 100%. I would diffinantly refer my family and friends here to talk to him. Jae made this day very special for Rodney and I.

Brandon says this about Robbins Bros.:
To be fair I did "shop around" but the fact that Robbins Bros. has such a presence I had to go in for myself. I had no doubt in my mind that I would find a ring for my future fiance at Robbins Bros. but what really impressed me was the educational information that is easily accessible from the Robbins Bros. website. Along with the expertise of the staff and the "Power of Six" guarantee, I was completely sold! Actually, the "Power of Six" is what really sold me because it tells an individual that Robbins Bros. wants to gain your trust, maintain that trust by offering great service, educating its customers, maintaining and guaranteeing their rings. How can you lose? Overall an easy and great experience!

Tamara says this about Robbins Bros.:
I want to thank you all there at the Montclair office who helped my finance' Dj Diaz pick out the most gorgeous ring and proposal set up I've ever seen. Thank you all from the bottom of my heart, it was definitely worth the 5 year wait. We will be coming in for our wedding bands within the following year!! Thank You so much!!!!

Michael says this about Robbins Bros.:
This has to have been the easiest and most enjoyable purchases I have ever made. I went into the San Diego Robbins Brothers not really knowing at all the way they operated. I was immediately greeted by Reesa Cooper one of the stores Diamond Consultants. I had an idea about what I wanted to get and told her the budget I was trying to keep it under. She worked so hard to find the absolute best diamond and band possible while still keeping me under budget. I am so appreciative of how great her customer service skills I am recommending Robbins Bros. to all of my friends, family, neighbors or random people in the grocery store. Reesa was so nice to my mother, future mother in-law and myself I was completely blown away. I just want to let your company know that you are doing the right thing by having people like Reesa work for you. Sincerely, Michael

Aimee says this about Robbins Bros.:
I filled out a survey online, but I really want to express how happy my husband and I are with our rings and most of all with the service we received by Eric Geiger at Robbins Brothers in Oak Brook. Eric went out of his way to make sure everything we purchased was perfect and that we had the pieces when we needed them. I have never experienced such caring and professional service as Eric provided. And the other consultants at Robbins Brothers were equally helpful we just dealt more with Eric, but Lynn was also very helpful and provided us exceptional services as well. Thank you. You have made this engagement and wedding process better than we would have imagined. It was all about us and what we wanted. We never felt like we were bothering anyone or putting anyone out as you sometime do when dealing with purchasing something. It was that Eric wanted us to be happy with our rings and with the whole process that we went through to get them. It was stress free and fun. Once again, thank you!

Gwen says this about Robbins Bros.:
My fiance and I had the greatest experience at RB. Everyone was very friendly and helpful. Their 30-day return policy came very handy to me as I changed my mind a few times -- but RB allowed me to exchange with NO hassle and/or questions asked. Thank you!

Amanda says this about Robbins Bros.:
Me and my now fiance.....went to the Willowbrook store on 7/26/08 to look at engagement rings and he ended up proposing to me right in the store! Everyone that works there was in on it the whole time! I had no idea! They were all so nice and helpful. They arranged everything for him to do this with. It was the most awesome day of my life and I will never forget it!

David says this about Robbins Bros.:
My fiancee and I went in to your Canoga Park location to purchase my wedding band. We were warmly greeted by one of your team members by the name of Mr. Denny Moore. He was absolutely fantastic in helping us find the perfect ring. He was very patient, truly listened to our needs, asked all the right questions to help us figure out what we wanted and was highly knowledgeable about the selections and metals available. He walked us through every aspect of the process and provided us with the best client service we have ever experienced. We left with the perfect ring and feeling ecstatic with the whole experience. We truly thank Mr. Moore for his dedication in being there to guide us in such an exceptional manner. It is clear to us that he strives for excellence and we are very grateful for his contribution in making our experience at such an important time in our lives, an excellent one! David & Ali

Mark says this about Robbins Bros.:
Dear Steve, I would like to take a moment and relay my sentiments on a recent experience I had with your company. As you can imagine this is a very important decision and I did not want to mess it up! Well I had done just that prior to visiting your store. I purchased a Robbins Bros engagement ring used from a friend and proposed to my girlfriend. I was ecstatic when she said yes and she liked the ring. But she didn't love it and I offered to her that the paperwork said we could trade it in for something a little more special. This is when I found out I knew absolutely nothing about Diamonds and the ring I had purchased was quite a bit less quality than I wanted my future bride to be to have. As you can imagine I was very embarrassed for buying a ring that not only was used, but was embarrassing for her to wear. I felt very nervous as I spent all of the money I had on the ring and if she wanted to upgrade I was very scared on how this visit was going to happen. I can honestly say I was relieved within 3 minutes of walking in the door. We were introduced to Drew Fort who spent the entire afternoon showing her the most special rings, and he never made me as if I wasn't his best customer. He even made the situation light-hearted and spent many hours telling her that this is a very common way to get a ring for her. Which I doubt is actually true, but it sure made me feel less embarrassed for messing this up in the first place. Again Drew took such wonderful care of us when my fiance chose a ring 3 times more expensive. I knew I couldn't pay for it, but I sure didn't want to tell her that nor even tell Drew. Drew was so tactful and courteous that he came to me on the side when my fiance was not around and asked if he could help me cover the cost with a special payment plan your store offered. It fit perfect into my financial plan and this situation which could have easily been the worst of my life and she would have been reminded of my lack of effort for many many years.... Was turned around and became the most wonderful experience and long lasting positive memory that we really wanted for our engagement. Please tell Drew Thank you for me again, and I wanted to say Thank you to you for being such a wonderful place to shop! Mark & Jennifer

Tom says this about Robbins Bros.:
My name is Tom and I shopped at the Fullerton Robbins Brothers for an engagement ring. Upon walking in, I felt very welcome and was offered refreshments immediately. Olivia Tagle, my sales lady asked me a few quick questions to get an idea what I was looking for and we went from there! After a few hours of looking (I'm picky), I wanted to sleep on a decision I made and said I'd be back tomorrow to make my purchase. There was no pressure to buy which, besides value was another reason I did buy from them! I hate being pressured into making an expensive decision! My overall satisfaction with this store is top notch! I will be back for future purchases! The staff was very knowledgeable and helpful! Thanks!

Jason says this about Robbins Bros.:
Hello my name is Jason I'm active duty Navy going on my nine year mark stationed here in San Diego. I visited your San Diego location in April completely unaware of the price of rings having never set foot in a jewelry store. A diamond consultant by the name of Reesa Cooper helped me out. Now I'm a very simple minded man that comes from a part of the country where people?s word is still there and I still believe that even though things aren't always the case out here in California. Robbins Bros wasn't my first choice for purchase but after talking with your people and just being in there it was amazing. It was so amazing I came back and recently purchased the wedding band. This time I worked with Lauren Burnett and as great and wonderful. I thought Reesa was Lauren went a step further. On short notice we needed the wedding band sized and it was late afternoon the day before the ceremony. Terrible planning, I know. However, she offered to personally deliver the wedding band after the store had closed to make sure we had it for the next day. There are all kinds of professionals in this world in there are people who really care about what they do and without thought go above and beyond what is expected. I believe Robbins Bros. is one of those places filled with those kinds of people. I never felt like I was buying a ring I felt like a friend of mine was recommending what to do in my situation. I don't care if I paid more than I would have somewhere else customer satisfaction was far beyond I ever thought possible. Thank you soooooooooo much for everything you allowed me to do because she was truly happy with the rings and her happiness is all that matters....so thank you all for making me dreams come true. You guys are Real professionals and Real people.

Michael says this about Robbins Bros.:
I don't want to say that Brad Yarbrough was my "salesman" because it seems so inappropriate. I don't feel that he sold me anything. I was educated and assisted. I learned so much from the experience of buying a diamond through Brad that I never expected. I went in dead set on what I "knew" I wanted. I knew the size and the specifications that would make a great diamond ring. I researched it on my own of course. Brad showed me some beautiful stones my first day with him. Being a wise shopper I held off and went to another store to compare. Well, that was a waste of time and a very disappointing experience. At your competition I felt like I was shopping at Wal-Mart but that is another story. Brad contacted me and said he was shipping in a diamond that was the exact specs I wanted so I could look at it. How great is that! I hadn't spent a dime with him and he is searching the country for my diamond. Well, when I went in he showed me two diamonds. IMMEDIATELY I saw that one was much nicer looking than the other. That is where my education really took off. The specs I wanted didn't necessarily equal the best looking diamond. Brad wanted me to have the diamond that would look best on my fiance?s finger. He presented the options and let me choose. Then he explained why I actually choose the less expensive diamond. Thank you so much for not putting money first. The ring is gorgeous, the proposal went off perfectly, and we have never been happier. Sincerely, Michael

liz says this about Robbins Bros.:
I called in for information on a ring that was on the internet site. I was helped by a wonderful,very VERY knowledgable young man by the name of Daniel. He explained different metals and why a ring of mine could be causing a rash under my finger. He was kind, courteous and a joy to speak with. Kudos to your employee Daniel and your website.

Jessica says this about Robbins Bros.:
I had a great sales person! She was the best!! She made me feel at ease, and she helped me pick out a great setting and a nice wedding band for my fiance. I will shop at this store again and have the same sales person Ms. Wise assist me. Thank you!!!

Armando says this about Robbins Bros.:
I have been with my fiance for almost 5 years. I didn't really know what to expect when I decided to finally go shopping for an engagement ring. I admit I was nervous but felt confident I was going to the right place due to Robbins Bros reputation. My sales associate Olivia Tagle was great. She was very helpful in helping pick out the perfect ring and stay in my price range. She was very professional and knowledgeable making it easy and stress free to deal with her. She was a tremendous help and strongly recommend her to anyone who is does not know what to expect when it comes to shopping for an engagement ring. Thank you very much Olivia and Robbins Bros.

Ian says this about Robbins Bros.:
Daniel Decker, I can't thank you enough for your attentiveness, energy, time and talent during this very important time in my life. You made the process painless and enjoyable due to all your character strengths. Robbins Bros. is fortunate to have you on their team doing all that you do. Let me know if there is ever anything I can do on our end for you. With Gratitude, Ian

Jayna says this about Robbins Bros.:
As ya'll are probably aware, being in the wedding business and all, that the state of California began issuing marriage licenses to same-sex couples this week. My partner Brenda and I have been waiting for seven years to get married and decided we didn't want to wait a second longer but we needed a wedding band for Brenda because her old ring no longer fit properly. As an interracial same-sex couple we are always a little wary of how we will be treated in social environments such as retail stores. We were so relieved when the staff of Robbin's Brothers greeted us with friendly enthusiasm! And we noticed, while we were shopping, another same-sex couple who were also receiving careful attention and help from your staff. It is clear to us that your associates have been trained to treat ALL of your customers with careful, sincere respect. We can't tell you how much this type of treatment means to us as a couple who have frequently had to deal with hostile prejudice and discrimination. Thank you for running your business with such integrity and care. The level of service, help and respect we encountered in your store, like your diamonds, is rare and precious! Sincerely, Jayna

Kristine says this about Robbins Bros.:
I just wanted to say what a wonderful experience shopping at Robbins Bros was. Eric Kolin provided excellent service and made the experience relaxing and enjoyable. He was knowledgable, friendly and patient as we selected our engagement ring and wedding bands. Eric, thank you for making our experience more memorable and enjoyable. Sincerely, Kristine

Jessica says this about Robbins Bros.:
I just need to say that my fiance and I had a wonderful experience working with Jim when we picked out our wedding bands last night. He was very helpful in helping us find the perfect rings and also keeping us in our price range. I have visited other jewelers where I have felt very pressured and uncomfortable but the welcoming service at the Lincoln Park location was great! We ended up purchasing our rings on our first visit to your store and Jim had the jeweler size my ring as well as re-plate my engagement ring (it is white gold and has started to lose some of its shine)while we relaxed in the lounge. I would HIGHLY recommend shopping here! I am not normally one that writes reviews but I just had to because I am so happy with the wonderful service Jim and the rest of the staff provided and the beautiful rings that we purchased!! Thank you!

Art says this about Robbins Bros.:
I have had a wonderful experience working with the Robbins Bros. team! From the moment I walked in the door I was treated with incredible service and it persisted throughout my entire experience. I was also very impressed with the way the team worked together, the teamwork is very apparent. Both Rich and Marilyn listened very closely to my needs and they both worked to guide me in the right direction. I did not feel any pressure during my visits and I was very confident in the knowledge and experience offered by both Rich and Marilyn. I look forward to working with Rich and Marilyn for many years to come! It is also worth noting that Rich did a wonderful job in his introduction. Rich gave me a tour of the store, the services offered, and really helped me to understand the Robbins Bros approach. This introduction really sticks out in my mind and it was a key part of my experience. I have also had the pleasure of working with Audrey while planning the "Perfect Proposal". Audrey's experience with planning engagements has improved my engagement plans tremendously and without her help it would be missing key elements. I am very grateful for the time she has invested in working with me. Thanks for everything Robbins Bros! Art

Cara says this about Robbins Bros.:
Hello, I really just wanted to thank the sales team from the bottom of my heart. Last Saturday my husband and I came in to the store with no expectations of buying a ring. You see my ring had just been stolen earlier that day. I was devastated and didn't think I was ready to make a new purchase. But after we told the sales associate our story, she was touched and they did everything they could to try and fix the heartache I was feeling. We ended up finding a beautiful ring that we both love. It will in no way replace the one put on my finger on my wedding day but its a symbol of a new beginning for us and I thank you so much for helping us make that horrific day very special Thanks! Michael and Cara

Bryan says this about Robbins Bros.:
I just wanted to share with you how impressed I was with your store at Baybrook! The people were simply outstanding...Brittany, Paul Heaven, and Sonia were so professional. In addition, Ryan is a very good sales floor manager. You now have some lifelong customers because of the way we were treated. I cannot say enough good things so thank you so much for making our ring selection an awesome time! Bryan and Melissa , Webster, Texas.

Gary says this about Robbins Bros.:
The following is in reference to Robbins Brothers, Arlington Texas: My husband and I would like to extend a heartfelt thank you to Master Jeweler Kyle Miller for all of his hard work and effort. He worked tirelessly on our custom ring including some long hours on his day off. Let me assure you, the results are impeccable, flawless really, and we could not be more pleased with the results. Definitely exceeds our very high expectations! We had searched for over two years for the perfect setting. We never even came close until we met Drew Fort, who designed the ring. He was able to use his talent and expertise to translate two years of research and ideas into something even better. For the first time we were able to see our thoughts come to life. Thank you. During the process of making the ring, we visited and called the store countless times. Every time the level of professionalism and customer service was higher than anything we have ever experienced. And remember, we actively looked at settings in jewelry businesses for over two years. Thanks again to everyone there! We truly appreciate all your hard work. Gary and Kala

David says this about Robbins Bros.:
I bought several items from the San Diego store totaling over 15k. My fiancee & I had a pleasant experience. The sales person Reesa, the store manager Danny and TJ were very professional and courteous. My engagement ring did not fit and had to be refitted. Since I lived an hour away from the store, Danny met me on several occasions in my hometown Temecula taking the ring back and forth to the store until it fit my finger right. He went above and beyond what was expected and I am very thankful and appreciative. Thank you very much to all the people who helped us, especially Dan the Man!

Scott says this about Robbins Bros.:
To Whom It May Concern. Hi, My name is Scott. I just bought a ring from Robbins Bros. I had a fantastic sales rep that needs to get promoted or a raise. She did an absolute fantastic job with me and got everything I need for me to propose to the girl of my dreams. I am so happy I got to speak with her and had her as my sales rep. She is simple amazing and deserves 5 stars for her work. I just wanted to let you know that. Her name is Carmen Matsushita. Thanks, -Scott

Tyler says this about Robbins Bros.:
Hello, I recently purchased a wedding band for my fiance, during the process I was dealing with an associate over the phone named Carmen Matsushita. Because I?m located in Canada it is impossible to get to a store. I just thought I would send an email to thank her for her endless commitment to satisfaction. I think I was more impressed with the service than the actual ring, which was perfect by the way. Carmen should be commended for her hard work and care for the customer. The effort was second to none, and I will recommend friends in the future. This is a special gift for my special someone and Carmen had a special role in making our wishes come true. Thanks again. Tyler

Gary says this about Robbins Bros.:
We want to thank Randall at the Arlington store and the jeweler for accommodating me on a last minute sizing today. The request was on short notice and on a short work day for the jeweler. We very much appreciate the service. We also have had an excellent experience working with several sales people who finally pointed us Drew to design a custom piece. Drew and Kyle, the jeweler, worked directly with us to answer all of our questions and to get a ring into the works. Our custom ring has just been ordered so will let you know how our experience progresses. Since ordering the custom ring we purchased 3 additional rings - a Simon G and 2 plain wedding bands. Thanks to all for the excellent experience! Gary and Kala

Jennifer says this about Robbins Bros.:
I have the perfect ring. And I got it with the help of a great company. My fiance and I live in Raleigh, NC and are in the midst of a big move to NYC. With the help of Daniel Decker and Robbins Bros. my fiance 'built' an engagement ring perfect for me...and our relationship. I simply could not be more happy with the honest care that Daniel put into our engagement ring and the beauty and quality of the ring itself! I have strangers tell me how beautiful it is! I can tell that this type of customer service and care, and this type of quality of product, is held to the utmost standards at Robbins Bros. Again, and always, thank you.

Kini says this about Robbins Bros.:
I just wanted to say that your master jeweler (in Fullerton), DEREK is AMAZING!!! He recently created a custom engagement ring for me and he did an incredible job. I had specific requests for my engagement ring and he was very patient, pleasant, and professional. My experience in your store was excellent. Thank you.

Kristine says this about Robbins Bros.:
I had a wonderful experience at your Baybrook store located in Clear Lake. I was immediately greeted and welcomed by Brittany Thorpe. I brought my mother's antique engagement ring (52 years old) in to have someone look it over and make any necessary repairs. I was treated like I was spending thousands of dollars with your store instead of just hundreds. I have told everyone I know about my experience with your staff and highly recommend others to patronage your business. Thank You

John says this about Robbins Bros.:
I have visited your store several times. I have always narrowed down my purchase decision to your store and maybe one or two others. Today, Jestin Bell earned you a customer for the long term. He is well trained, pleasant and eager to help. Thought you'd like to know.

Willa says this about Robbins Bros.:
Hello! I lost my "Tell Skip & Steve" card but I wanted to say what a wonderful experience my partner Juanita Chavez & I had buying our rings at your store- our consultant was Dora Stickney & even though we did not have much to spend, she helped us get beautiful custom rings & treated us as if we were spending a fortune! The beauty of the rings speaks for your store & WE are telling everyone to go & see Dora for a happy buying experience. I can only say if all your personnel are as knowledgeable & pleasant as Dora you will be the top jewelry store in America if not the world!

Mike says this about Robbins Bros.:
I have you tell you, when I first got it in my head that I was going to buy an engagement ring, I had no idea where to look. I visited a number of stores, not exactly sure where I'd end up buying. Most stores were like car dealerships, pressuring me to buy now because the ring might not be there when I got back later, yadda yadda yadda. Robbins Bros was WAY different. When I first told the salesman that I had no idea what I was doing and was just looking for information, and that I was definitely not ready to buy something, he still sat me down, gave me the 4 C's presentation, and took his time to answer all of my questions, I was probably there for a good hour or so. He knew full well that I was not buying anything that day, but still took the time to help me. How was he even to know I would buy there?? To me, my decision was made. I was buying from Robbins Bros for sure. I returned with my girlfriend to look at some center stones, and when we told the salesman our price range, he brought out only center stones that were in our range WITH THE BAND, not just the stone being in our price range. He showed us out-the-door center stones, where we'd stay in budget out the door with everything. THAT impressed me big time. Other stores I had been to brought out center stones over my stated price, trying to up sell me. Robbins Bros did not do this and it was a huge weight off my shoulders. If I had to recommend to anyone where to buy a ring (or rings) I'd recommend Robbins Bros. I had a fantastic experience, and I think Robbins Bros sets the standard by which other jewelry (not just engagement ring) stores should go by. It's what everybody could hope for when making this kind of decision. Thanks to Robbins Bros for everything. :)

Nicole says this about Robbins Bros.:
I just wanted to write to tell you how pleased I was with the service I received from Eric Geiger and the rest of their staff out of your Oakbrook location. They were more than patient with me and my fiance, and was there for us every step of the way. How your business is set up makes it so easy and stress free on the customers! We were never once pressured to purchase items out of our price range...Eric did such a good job with this! It is so easy for a "to be bride" to be distracted by bigger shinny things and purchase out of their price range, but Eric kept me focused. Every time we are in the area we make sure to say hi to Eric and get my ring cleaned. He was such an important person in the process, and we really feel like we have made a friend with him. Thank you so much for bringing this concept to our area, it truly has every ring a bride could ever want. I will definitely be spreading your name onto everybody I can!

Jacob says this about Robbins Bros.:
I was treated with the utmost respect and cared for by your sales associate Shirin at the Mission Viejo location. I went into another Robbins Bros. before I came to this location, I got taken care of okay, but this day I was planning on driving down to San Diego immediately after my trip here to go to another Engagement Ring store. I was so impressed at how Shirin worked with my budget and also how well she understood my needs. I thought your store was overpriced before I came to Mission Viejo, but Shirin showed me the value that Robbins Bros. offers to me. I will be buying all of my wedding bands from Shirin and all other jewelry purchases as well. She is a GREAT sales associate and I would recommend her to anyone. Thanks so much Shirin!!!!!

Jennifer says this about Robbins Bros.:
I just wanted to say what a great experience I've had with Robbins Bros. My fiance and I purchased my engagement ring at the Fullerton store. The attention you get from your sales person is superb, not to mention there is absolutely no pressure put on you to buy now. They take the time out to teach you diamond quality etc...and don't expect you or push you to buy the biggest and most expensive things. I recently moved to a state where there are not any Robbins Bros. stores, so when I ordered my wedding band I had to call the 800 number. Once again it was a great experience. The gentleman I spoke with was very knowledgeable and made me feel comfortable. Once again he didn't rush me or push me to purchase what I didn't want. I also had the Robbins Bros. lab work on a non-RB ring of mine I had resized at other stores. Once the lab finished their work I never had anymore problems with my band splitting. Though there are not any RB stores within 500 miles, I will continue to ship my rings to have RB clean and maintain them. They've made what could have been a very stressful situation a very pleasant and enjoyable one! Thanks!

Karin says this about Robbins Bros.:
My wonderful husband made such a smart choice when he decided to buy my ring at Robbins Bros!! I have nothing but wonderful things to say about them and highly recommend them to my friends and family. Recently I lost a stone out of my precious engagement ring and they were wonderful about taking care of it. It turned out that the ring had to be rebuilt and it did take a while, but everytime I called to check on the status I received a call back in a timely manner. I do not live close to the Montclair store but I do not mind driving out there because they have such an excellent staff. I am a customer service manager so I know good customer service. Believe me when I say that the Robbins Bros staff in Montclair deserves tons of kudos for their outstanding service. I can not say enough about them!!

Michael says this about Robbins Bros.:
Once again all i can say it WOW. Excellent Service. Again you have redeemed my initial perception on Robbins Bros Service and commitment. I now believe that Robbins Bros is truly Customer Oriented Service Company. I have since received a call from Robert and thank you again for understanding the situation. Thanks you for the complimentary offer. Robert (not sure on the name) please contact me, so I can schedule time to come to the store to finalize deal. Thank you Robbins Bro, for Above and beyond Service.

Chelsey says this about Robbins Bros.:
Hello, I just wanted to comment on the exceptional customer service I received at the Arlington location on 4-7-08. I called that morning to see if I could get my wedding band and engagement ring saudered together with an extremely short notice and the manager Drew was more than helpful. Your sales person Julia (I believe that is her name) was extremely courteous. She even was able to get both my rings and my fiance's band engraved at no cost, which I thought was very generous! I was sitting in the waiting area while Julia was checking something on the computer and at least three sales people offered me a beverage! Overall I have enjoyed my experience very much with Robin's Bros. and WILL be doing more business with the company in the future. Please let everyone in the Arlington store know how much I appreciate their exceptional customer service.

Mary says this about Robbins Bros.:
Dear Robbins Bros., Normally I do not write companies, because I am not impressed with them so much as to take the time and tell them what an exceptional job they have done. But I cannot thank the Arlington, Texas Robbins Bros. location for the amazing experience my boyfriend and I encountered while there. Our salesman, Eric Kolin, was simply the nicest person we have met in a long time. He was very kind and greeted us at the door. He was very helpful with selecting a ring and staying within our budget. I truly wish he would sell me a car, house and boat too, because he was so laid back and did not pressure us for one minute. He was more concerned about our interests and likings, than whether or not we were going purchase a ring. The store was also laid out beautifully and the complimentary services were unlike any others I have seen. The Robbins Bros. employees were the most kind and gracious people Craig & I have ever met. We did stay at the store for over 3 hours selecting, inspecting and finally purchasing a ring, but we left feeling like we truly knew the staff. We shared personal stories and they did too. I cannot thank the Arlington store and especially Eric Kolin enough for our truly amazing experience that was so dear to our steps in marriage. I will definitely tell my other girlfriends and their significant others to at least try Robbins Bros. first when they begin their hunt for the perfect rings. I know they too will leave with a bag in their hands. Thank you for wonderful and memorable experience, Mary Tolliver Arlington, TX

Eric says this about Robbins Bros.:
I wanted to express my appreciation for the services provided by your sales consultant Mr. Jae Back. My fiance and I first met Jae in Sept. 07. The intent of my visit was to give my fiance a quick browse of stones knowing that I had already purchased a stone from a local competitor and was awaiting its completion. I have always over analyzed large purchases (in this case 2 ct) and at the time thought I had done so and considered myself above average in my knowledge of diamonds. However after some discussions with Jae it became obvious that I had not fully considered all aspects of a diamond purchase. With my new diamond education I now had an expensive dilemma on my hands...proceed with my original purchase and not look back or stop everything until I could assess my new diamond knowledge and how it pertained to my requirements. I?ll save you the long version but over the next 3 months is where Jae demonstrated his consideration for me, his enthusiasm to help, his professionalism and above everything his ability to hold his commitments. If Jae committed to call me in 2 days, he called, if he said he would find a stone that matched my requirements, he found it. I can?t say this about ANY other competitor that I dealt with and there were 4 others. Not only did Jae consult me on what and how to deal with the other diamond brokers but also helped me to further understand the diamond business. This level of service showed me Jae and Robbins Bros truly had my best interests in mind even if it meant the sale was not with Robbins Bros. With all of this considered there was no way I could justify buying from anyone else and finalized a gorgeous stone from Jae and Robbins Bros. that met all of my (12) requirements :). Without Jae our ring buying experience would not have been as exciting or fun and are extremely grateful to Jae and Robbins Bros for adding to the positive experience of getting married. Thank you Jae Best regards Eric

Shondra says this about Robbins Bros.:
Dear Skip & Steve, I am writing to let you know about the outstanding service we recently received from Julie Mamchur at your Mission Viejo store. I regret to say that Robbins Brothers was not our first stop in our search for the perfect engagement ring. We had originally planned to have our ? family jeweler? custom make my engagement ring and our wedding bands. However, after over a month of waiting, no updates, nor any progress on our designs we called it quits and opted for an alternative. We arrived at Robbins Brothers after nearly two months of frustration and stagnation in our search for the perfect engagement ring. It was there at your Mission Viejo store we met Julie ?Jewels?, along with the phenomenal service she provided. Upon meeting Julie she asked the basic questions, inquired about my tastes, and what we were looking for. What Julie may have not been expecting was how particular and detail oriented I was. As we explained to her our initial ideas and our preferences, Julie listened attentively and patiently. She listened and familiarized herself with both of us on many different levels. Ultimately, Julie?s ability to listen intently and understand our needs enabled her to focus in on helping us choose the perfect diamond for my ring. Thanks to Julie and the entire staff at Mission Viejo, our overall experience at Robbins Brothers was phenomenal. We were officially engaged this past weekend and look forward to visiting your store for our wedding bands. Thank you! Sincerely, Shondra & Anthony Engaged 3.20.08

nicole says this about Robbins Bros.:
Loved the service and rings!

Jon says this about Robbins Bros.:
I came to the Canoga Park facility ready and willing to pick out the perfect engagement ring for my girlfriend, but not knowing 1 C from the 4 Cs in diamonds. I was initially helped by Dora who took the time to explain and educate me before coming up with an initial purchase. Eventually, my brother-in-law took me to see his own private jeweler who gave me different/lower prices (but not necessarily better quality). I was almost ready to take advantage of my 30-day return policy. Rather than just blow me off, Dora made an appointment with me to discuss and see if the RB staff can come up w/ a better value proposition. When things were a little hectic, rather than have me wait, Dora had another great representative, Lynette, help me instead of just leaving me be. Both Lynette and Dora stayed 1 hour after close just to get me the best value proposition and allay any doubts that Robbins Bros. is the BEST place to get an engagement ring. Not only did I get a better value proposition, but also the best customer service anyone could ask for. Thank you, Dora and Lynette, for making one of life's tougher decisions into an easier one. You guys are the best!

Robert says this about Robbins Bros.:
My girlfriend well, soon to be fiance have been together for a little over 2 years, and we came to Robbins Bros. in Dallas to look at engagement rings. Amongst the vast selection available, she found a ring that she absolutely fell in love with. The salesman Sam showed us which feels like every ring here, giving us our options, but she wanted that one. I had to put it on lay-away for a few months. She finally decided after 3 months to get cubic zirconium to get her ring quicker and get diamonds at another time. I made an hour and a half drive from Fort Worth to get it changed. Vivian, who is a diamond consultant, helped me out tremendously. She got the stone changed, and actually was able to manage me being able to take the ring home with me to propose the same day. The customer service at the Dallas store was 110%, grade A service, and I am very pleased and will refer my friends and co workers to this Robbins Bros. store.

Jonathan says this about Robbins Bros.:
Dear Robbins Bros., I just really wanted to commend you on your strict stance against conflict diamonds. As a concerned College student in the market for an engagement ring, I loved looking through your site and seeing your commitment no only to providing fine diamonds for your customers, but also that you have chosen to making a commitment to our world. Blessings, Jon

Holly says this about Robbins Bros.:
Hi, My boyfriend and I had been looking around at different stores for a while for an engagement ring, and I was starting to get really frustrated with the minimal selection and how pushy the salespeople were at other stores. My sister mentioned that your store was in Schaumburg, and suggested that we check it out. From the moment I walked through the doors, I was so excited and happy. The selection of rings was amazing, and I particularly loved the idea of using a grease pencil to mark which rings I was interested in! I found a ring I absolutely love, as well as a diamond, and our consultant, LeRoy Paulsen, couldn't have been nicer. He was incredibly helpful, not the least bit pushy, and was just fantastic to work with. I can't stop smiling when I think of our experience at your store, from the selection to the consultants, to the TV for my boyfriend, to the cute sayings on the walls and in the bathrooms! Thank you so much!

Matt says this about Robbins Bros.:
This store, its Managers, Sales staff, and Customer Service Manager deserve a bonus! They are the most incredible team of Customer Service experts I have ever experienced and, I myself, am a Service Industry Professional. This service was a testimony to your legacy and I will always be a customer. I will recommend this store to anyone in Dallas.....They are AMAZING, I cannot rave enough about this experience. THANK YOU-THANK YOU-THANK YOU!!!!!!!

Daniela says this about Robbins Bros.:
I just wanted to write and let you know that my fiance Patrick and I had such a positive experience each and every time we went to Robbins Bros. Initially, we went to the Montclair store because that was the nearest one to us. We were going to continue driving all the way to the Montclair store after the Riverside store opened because we really liked working with Robert Larade our consultant. When we heard that he moved to the Riverside store when it opened we were thrilled. Robert made every visit to Robbins Bros. a very comfortable and pleasant one. We had to go in several times for my engagement ring, my bands, Patrick's wedding band, etc.. We made several visits to the store and Robert made us feel welcome every time. We just wanted Robbins Bros. to know that you have some quality individuals working for you who uphold the highest of standards. We absolutely enjoyed our ring shopping experience and Robert Larade made it extra special for us! Robbins Bros. does it right!!!! Thank You, Daniela

Alex says this about Robbins Bros.:
My fiance (Crystal) and I recently purchased her engagement ring at your store. The associate we dealt with, Jennifer Pan, was amazing. Even though we had our own diamond and only purchased the ring (which was still $400), she treated us like we spent a million dollars there. We came back a couple weeks later and she greeted us like old friends. There was a small dent in the ring that she had fixed and cleaned the ring in just a couple minutes while we waited. Ms. Pan should be commended for her excellent salesmanship and personality. Because of her expertise and attitude, we will not only recommend your store to our fiends, but return for bands. Thank you very much, Alex and Crystal

michael says this about Robbins Bros.:
The customer service at the Canoga Park location is impeccable. I have been treated more than fairly and without hesitation would recommend your store and the salesmen, especially Rez, the manager, to anyone of my friends and family. I also will do all of my future jewelry shopping at this location. In today?s world, customer service has fallen short of any decent standard, however, your store reigns supreme.

Marllina says this about Robbins Bros.:
Miguel "Angel" Maldonado was excellent in helping my Fiancee find the perfect engagement ring for me. He was a great help and when I went back to get my ring sized he was amazingly helpful and nice. I have recommended other relatives to him due to his bilingual skills and his helpfulness. Thank you Angel!

Kiani says this about Robbins Bros.:
We visited the Torrance location to "look" for an upgrade for my diamond that I had purchased there 5 years ago. We were greeted & helped immediately. We worked with one of the salesman & Chis Walker(the stores' GM). We told Chris what our budget was & what we were looking for & he was extremely patient, knowledgeable & I never once felt pressured or rushed to buy anything. They had an extremely large selection of diamonds but I was looking for something very specific in my price range. We spent 4 hrs there & it was after hours but they acted like it was their regular business hours. The staff even brought out legos for my daughter & made sure she was happy too. Chris told me to be patient & that they will find me exactly what I was looking for & he kept his promise. I ended up getting a beautiful diamond & I am THRILLED! He is by far the best person I have ever worked with at any store. He was great on following up with me to make sure that I was happy & 1000% satisfied. Their jeweler Duke rebuilt my Jeff Cooper setting to fit my new larger diamond & did an exceptional job. His work is beautiful & I give him 100% trust with all of my jewelry. He even came out to ask me how high I wanted my prongs to be & took his time to make sure it was done right. I walked out of there with so much more knowledge & I was so happy with the service that we returned today (2 weeks later) & bought diamond studs. I would recommend the Torrance store to everyone, the service is great & everyone there is so helpful. Make sure you ask for Chris Walker.

Kim says this about Robbins Bros.:
Last night I went by the Montclair store to have our 6 month check up and cleaning on our rings. I got there a bit after 8, not realizing they were closed. One of the employees was leaving, asked what I needed and said they could do that for me even though it was after hours. I told him I greatly appreciated it, and that we live in Wrightwood, an hour away, so it was great he was saving me time from having to come down again just for that errand. I was not rushed once inside and still treated as if it was normal business hours, asked if I wanted a soda, etc. I thought that was so nice- especially that I was offered to have my problem solved prior to them finding out that I lived far away- so basically, they were just being nice instead of feeling bad for me! Great customer service all the 8 yrs we've been coming here and it continues! Thanks!

Darren says this about Robbins Bros.:
First time going into Robbins Bros. store in Glendale and I was greeted by all the staff. Very friendly people. Great look. Enjoyed the various types of coffee and plasma t.v. Sales person, Patrick Maclin, was most friendly/helpful in getting engagement ring for me. Stayed within my price range. No pressure felt from him whatsoever. Very professional/personable. Highly impressed. Will definitely be a repeat customer & recommend! Good job, Robbins Bros.!!!

Arnie says this about Robbins Bros.:
I just wanted to drop you a note to tell you of my great experience at your Glendale store. Recently I have inherited an antique ring that I needed to have resized. A friend recommended Robbins Bros. because of your in-house jewelers. I visited the store on Saturday the 12th of January and was greeted by Anthony Rodriguez who proceeded to help me with various answers to my completely uneducated questions. After determining that it was against company policy to work family heirlooms (which I completely understand as the sentimental value often exceeds its actual monetary value), Anthony went out of his way to help educate me about my ring. He even cleaned and helped me determine distinguishing marks on my stone for security reasons, as I was going to have to "risk" going to another jeweler for fitting. Even though there was no "sale" as far as myself as a customer was concerned, Anthony's customer service and willingness to help has left me with a lasting impression. I will recommend Robbins Bros. to any and all of my friends and family for their engagement ring buying needs. Thanks so much, and thanks again to Anthony. Regards, Arnie Ross

Valarie says this about Robbins Bros.:
You have absolutely the best rings, both quality and style, anywhere. I recommend you to everyone I know. Even after purchases have been made you treat us wonderfully!

Mike says this about Robbins Bros.:
I shopped at least 12 stores prior to going to Robbins Bros to include jewelry outlet stores. Guys, don't waste all your time going hours and days from store to store. When you walk in you will see what I mean! This place was recommended by my brother who purchased his engagement ring and bands 5 years ago at the same location. Such a great experience as you first enter the door. Angela (our diamond consultant) was awesome. Her sincere honesty, warmth and patience were amazing. A perfect professional staff and large wedding ring and band selections. You can't beat the warranties. Their engagement couple web site is classy. And, we have already started using our lifetime concierge services. Robbins Bros called the restaurant for me after I had already made reservations to ensure the evening would be memorable. I think their reputation influenced the restaurant to make things so memorable for us. If you go to Fullerton go see Angela. She was so tremendous and real that she even asked me to play a trick on her manager and it was hilarious. Just caring people at the store who want to make your engagement forever perfect! Robbins Bros., thanks on behalf of my bride to be and I!

Michele says this about Robbins Bros.:
I hope that Skip and Steve both read this. My boyfriend and I came in on 12/26 to pick out a band for the diamond he bought me for Christmas. We were helped by Maria DiGiovanni who was fantastic. She took the time to show us countless rings, and showed us the diamond we bought under the microscope and fluorescent lighting. She really listened to us and was very patient. She gave us attentive service and we were never pressured by her. I want you to know what a valuable employee you have and I am going to recommend her to anyone I know who is shopping for a ring. She was wonderful. By the way, I got a beautiful ring and am VERY happy. Thank you.

Terri says this about Robbins Bros.:
Dear Skip and Steve, Our experience with your store in Glendale, CA, was truly perfect! My Fiance proposed to me on Christmas Day and although I was thrilled, I was not so happy with the diamond ring. My Fiance was an angel about it and said I could have any ring I wanted so where did I want to go. Without hesitation, I said "Robbins Bros!" That meant, my Fiance had to return the diamond ring to the jeweler, who was none to happy, but I knew we would find what I was looking for at your store. So, I selected 4 rings from your website and downloaded the pictures so when my Fiance and I went to your store last Friday night, we were able to show what type of engagement ring we were interested in. Your sales associate, Rene Parsons, worked with us to find the ring of my dreams, by designer Simon G., and she was just a joy to work with. Rene made us feel like we were special and made us feel confident that we were purchasing the best ring and at the best store. What a pleasure to get engaged and then to have such a positive, memorable experience selecting the ring! We picked the ring up the following day and the jewelry box it came in was just lovely. Thank you for creating a first class company. We shall enthusiastically recommend your store and wish you continued success as Robbins Bros. expands into other cities. In closing, we understand that Rene just relocated to CA, from Texas, and we hope you know what a terrific employee you have with Rene. All our best, Terri and Ken

Jarred says this about Robbins Bros.:
We had a really great experience at Robbins Bros. The salesman we worked with, Chris Henderson, was extremely fantastic. Everything was easy to do and it made finding my girlfriends dream ring easy. Thank you, you defiantly made her dreams come true.

Howard Jr says this about Robbins Bros.:
I was referred to Robins Bros. by a friend who was engaged a year ago and married 6 mos. ago. He had everything positive to say about Crystal and Tanya and his experience over the past year. Being a customer service fanatic, I love to be treated with respect during a shopping experience and not pressured into anything. That's just what I experienced at Robbins Bros. Crystal was very cooperative and inquisitive in asking about budget, likes/dislikes, options, etc. I will DEFINITELY be back to Robbins Bros. for wedding bands (I purchased an engagement ring) and maybe even MORE! I'll seek out Crystal when that time comes! -HEMJr.

David says this about Robbins Bros.:
I just bought a ring earlier this week and I wanted to take a moment to say "thank you". I spent many hours at over a dozen locations trying to find a ring that was affordable while at the same time perfect for my future wife...needless to say it was a nerve racking experience, however, your store was a stunning exception to the norm. I had the absolute pleasure working with Jewels at your Mission Viejo office. From the first second I walked into the store I was treated like a person and not a commission check. She took time to explain not only the pricing of the ring, but to educate me on diamonds in general. I did not buy a ring on my first visit, but she still did not put any pressure on me and kept in contact so when the time came to buy a ring a couple of weeks later I knew exactly where to go. To be honest I found rings cheaper at other locations, but with Jewels I knew I was in good hands. She was by far the most informative person I talked to and in a world usually too busy to slow down, she actually took the time to care. So thank you once again for such a great experience and a personal thank you goes out to Jewels for making me feel like family.

Regina says this about Robbins Bros.:
What a tremendous shopping experience. This had to be the best experience bar none (not just for jewelry). From the moment we entered through their doors (which they opened for us) to the time we left, we were encircled by warm, genuine and non-confrontational sales associates. Especially Theresa and Eric. What great service! They took the time to educate us as well as find out what OUR needs were before they started showing us "random" pieces. Because they listened to what we wanted, I found the ring I wanted right away. Even though we did not purchase the ring that same day, you can count on the fact that when we are ready to buy it, we will be buying it from our friends Eric and Theresa at the Oakbrook location in Illinois. I have been so impressed with the level of service of the staff that I will be sure to tell anyone and everyone I know that is in the market for fine jewelry about Robbins Bros. I'm sure Robbins Bros will be our family jeweler from now on.

Channels says this about Robbins Bros.:
Thank You for supporting our troops! Supplying rings for those two sergeants was a class act thing to do. I've never heard of your company before, but after this, I'll never forget it! Thanks again...

Marni says this about Robbins Bros.:
I wanted to let you know that we visited your Schaumburg location on Sept 13th to LOOK at engagement rings. Our intent was to look at another store and see rings that we both liked. Not only do you have a wonderful store setup, but your employees are also VERY nice and helpful. Because we were only planning on looking we brought our new 3wk old puppy with us and left him in the car with it running. Once we found a couple rings we liked the staff took us to the private room to look at the rings under a scope and talk budget. My soon to be fiance was not very happy that our dog was sitting in the car alone, so I made a joke about can we bring our dog in. Your staff member Ali Cheaib said absolutely. We were shocked and looked at some other people on your staff and said "REALLY?" they said sure. We ended up staying at your store for 4hrs working with Ali, thankfully they did let us bring the dog in because he wouldn't have made it. Your staff was not only GREAT to us but to our dog as well. It is my belief that the reason we ended up purchasing a ring that day from your store was due to staff, and of course your commitment to stand behind your product! We are VERY proud to be a Robbins Bros. customer! One last thing I wanted to say, I love the true family owned business feeling we got. The fact that your staff tried everything in their power to make us at home, was wonderful. I never would thought a jewelry store would allow someone's dog to come inside. Thank you.

Jellyn says this about Robbins Bros.:
In April 2005, my then-fiance and I bought a beautiful three-stone diamond ring from Robbins Bros. The staff was great. It just like the commercial promised! So this year for Christmas, my husband said I could upgrade my ring. Tina Guevara was the sales rep. that helped us. She made the experience so enjoyable. I walked in the store with excitement in my eyes and I felt that she shared that excitement too! I tried on several rings and she gave me her most honest opinion. I didn't feel like I was talking to a sales rep., but a friend instead. Unlike those other jewelry stores, she was not worried about trying to sell us the most expensive diamond, but rather, assisted us in finding the ring that was just right for me, within our budget, of course! Each visit to Robbins Bros. just keeps getting better and better. People like Tina is the reason why I wouldn't go anywhere else!

Richard says this about Robbins Bros.:
When I walked in Robbins Bros with a few of my friends, I was immediately greeted by friendly associates. I was helped out by Rod, Dora, and Audrey. Their service was outstanding. I knew that I wanted to come to Robbins Bros because I have heard so much about the level of service. I felt so comfortable with the decision that I needed to make. When Rod and I found the ring that I would give to her, I felt overwhelmed. Again, what an outstanding job they did today helping me make my choice. Thanks Robbins Bros! Sincerely, Rich Lewis

Rob says this about Robbins Bros.:
The outstanding service was provided by the Sales Manager of the Montclair store by the name of Miguel "Angel" Maldonado. Angel stepped in and helped my girlfriend and I after we'd purchased both our wedding bands as well as the engagement ring and diamond. We were told by a representative we'd be able to have the stone colored by the process of irradiation by a third-party vendor. We later determined there was no way to guarentee the shade of blue we wished the diamond to become, but he insisted we keep trying and made several phone calls to explore our options. After several in-store meetings we soon realized he was both friendly and professional, a true asset to your company. We must have mentioned something earlier that week, but both of us were suprised when the sales manager paid an unexpected visit to the Japanese resturant where we gathered with friends for my fiance's birthday dinner. Dressed in suit-and-tie he presented us with a gift certificate and expensive bottle of sake for the entire party to enjoy. Traveling a great distance to share a warm and appreciated "happy birthday." It's this level of quality customer service that makes Robbins Bros. and each of their employees truely unique. Words really can't explain how appreciated we both felt as customers, we made a very important decision to invest as much as we did in your fine jewelery - as wedding rings last a life time. What we didn't know is that we'd be equally as pleased with a frequently unsurpassed in-store experience. Thank you Angel, and thank you Robbins Bros!

Evelyn says this about Robbins Bros.:
Hello Skip and Steve, I'm writing to let you know about the wonderful experience we had at your store in Glendale. We had the pleasure to work with your diamond consultant, Maria Alegre. She was very patient, easy to talk to, and knowledgeable about diamonds. She made choosing the right ring as pleasant as possilble. She is a true asset to your establishment. Thank you, Javier and Evelyn Sanchez.

Danielle says this about Robbins Bros.:
My fiance and I went into Robbins Brothers together just to get an idea of the ring style i like. We had heard that Robbins Brothers gives very good customer service but we were not expecting the amazing treatment we received! Mary Ann was so kind and wonderful that 15 minutes into the search she was picking out all the rings I would have picked out for myself. It was more than a pleasure working with her. I did fall in love with one of their beautiful rings and when it came to payment options Mary Ann gave us all the facts and found an option that worked best for us. They truely treat everyone with the same care regardless of the price of the ring. Thank you so much Mary Ann and the rest of the staff at Robbins Brothers in Fullerton CA.!

David says this about Robbins Bros.:
My experience with Robbins Bros. and Jae Back was excellent. He walked me through every step and was very helpful in making this decision fulfilling and satisfying. Thank you Jae and Robbins Bros. for everything.

Ryan says this about Robbins Bros.:
I thought that Jae Back did a great job working with me. When I told him the price range that I wanted to stay within, he never once started showing me rings outside that range. This is the biggest reason I went with Robbins Bros.

Steve and Lori says this about Robbins Bros.:
We just want to say thanks for everything. Jae has been the best and has helped with so much. He is a great representative for your company. He knows his job well. Thanks again!

Kimberly says this about Robbins Bros.:
OMG! I can't put into words the joy I experienced while selecting my engagement ring in your Dallas store. I could go on and on about each and every thing I found was fantastic from your selection, store set up, benefits of purchasing there, etc... but I do want to single out our sales "savior" Lynne Thomas! She was beyond pleasant and helpful. Lynne was so friendly and knowledgeable about every aspect of your business and seemed overjoyed to share every bit of it with us. We were a bit overwhelmed when we entered the store due to the magnitude of its appearance but within minutes of being greeted by Lynne all those feelings disappeared. I just had to say you have a VERY valuable employee in Lynne, you can see the happiness it brings her to serve your customers and be a part of your family. Thank you so much, to Lynne and your staff for making my engagement ring selection truly a day I will never forget. Sincerely, Kimberly

Rachel says this about Robbins Bros.:
I just wanted to pass a compliment along about Maria Alegre. She made our ring-buying experience so easy and stress free. She is a wonderful sales rep and I would recommend her to any of my friends. She is just as beautiful inside and she is on the outside. Maria is friendly, relaxed, eager to help and not pushy or aggressive at all. She really made our experience special and relaxing. THANK YOU, Maria!

AARON says this about Robbins Bros.:
Drew and Lori are exceptional salespeople that helped me and my future fiance find the ring of her dreams. I appreciate sincerely the time they have taken out of their day to educate us on the entire engagement ring selection process and I will definitely be purchasing a ring soon. Thank you!

JILL says this about Robbins Bros.:
My fiance and I visited Robbins Bros. to purchase an engagement ring. We were helped by Dora Strickney, she went above and beyond customer service for us and because of her we will continue to stay with Robbins Bros. for future jewelry purchases. Thank you Dora!!!

Bob says this about Robbins Bros.:
Rez and Jen at your Canoga Park store are the best. The decision on whether or not I was going to propose depended on if I could find the perfect ring. In a period of a month, they spent several hours a week trying to find me that perfect ring. Educating me on what to look for without pushing me to buy one ring or another. They just guided me and walked me through the entire process. In the process they became my friends rather than a sales person. Jen even helped me perfect my proposal by helping me find the things that I needed. Both Rez and Jen went above and beyond my expectations. After the proposal we needed to get the ring resized and they did everything they could to get the ring back to my fiance as fast as possible.

Charles says this about Robbins Bros.:
I made my first Robbins Bros. puchase in the Tyler Mall in Riverside Ca. in 1995 and never returned to Robbins Bros. until May of 2006. My first purchase was my wedding band for my second wife and I have never been happier with a purchase or with my wife. My second purchase was in May of 2006 when we celebrated our 9th anniversary. This purchase was made at the San Diego store at Friars and Frazee Rd. as were the two most recent purchases in May and October of 2007. When we entered the store we were warmly greeted and everyone was so polite. We are not rich or by far anyone who looks like they would be buying jewelry but we were treated so nice and so uptown it was a pleasure just to walk in the store. My three purchases at the San Diego store made me very happy and my hat goes off to all that were so polite and courteous at that location. Thank you Charles

GUADALUPE says this about Robbins Bros.:
TINA WAS ALRIGHT. WE FELT LIKE WE COULD REALLY TRUST HER. SHE KNEW WHAT SHE WAS TALKING ABOUT AND REALLY HELPED US. HOORAY FOR TINA!!!!! GIVE HER A RAISE!!!!

Amanda says this about Robbins Bros.:
Marilyn at your Canoga Park location is absolutely wonderful! I am extremely impressed with the customer service that I received and would highly recommend Robbins Bros. and Marilyn to anyone looking for an engagement ring or jewelry for that special someone. Marilyn goes out of her way to provide me with excellent customer service. From the selection of the engagement ring to the routine cleanings...she truly cares about the customer and my wants and needs always came first even after the initial ring purchase. It is wonderful and so refreshing to deal with a company and their employees that actually care about the customer...not just a sale. A+++ I am extremely impressed and Marilyn deserves to be commended for making the Robbins Bros. experience truly an amazing one!! Amanda & Joshua

Jared says this about Robbins Bros.:
Adam, After my first visit to the store, before my trip to Europe where I would eventually propose, I found myself very impressed by my overall experience. Your help in finding a good band to propose with was very open, honest and accomodating. You even extended the return policy to allow us the time to consider returning the band and putting that money towards the purchase of the actual engagement ring. That is why we came straight to you when we returned from Europe. Aimee and I both felt extremely comfortable going through our choices and options and we couldn't have asked for a better experience. From your creative financing options to skipping your lunch, we were impressed with every step of the process. I hope this note gets to your manager because we feel like we received white-glove treatment all the way. You not only presented the best options in our diamond choice, but you educated us along the way and showed us how to get the best bang for our buck. We truly appreciated your help in our purchase and believe that you've added to the value of the Robbins Bros. brand in our minds. Thanks again, Jared & Aimee

NaKoda says this about Robbins Bros.:
Drew and Greg were great. We had such a good experience at the store. We came in late and they were more than happy to help us. Our visit was wonderful.

Nick says this about Robbins Bros.:
First off I want to Thank You for opening 3 locations in the Chicago area! I lived in Los Angeles for 3 years and bought an engagement ring at the Topanga Canyon location and returned again to purchase our wedding bands. The experiences there were amazing and so that's why my wife and I were excited to see the locations in Chicago where we now live. We recently celebrated our 2nd anniversary and I wanted to surprise my wife with a second band to go along with her wedding band. It was a last minute idea and time was not on my side. I located our receipt from our wedding bands and called the Schaumburg location to see if they could help me to locate a matching band. Answering the phone was a nice and cheerful representative named Melinda. She listened to my last minute idea and quickly started searching with the help of a manger named Ricardo. All it took was a couple of back and forth phone calls and a fax and my purchase was complete. And to make my experience even better they had the ring sized and shipped out overnight since I was unable to make it out to their location. All I can say is THANK YOU Robbins Bros., THANK YOU Melinda and Thank YOU Ricardo!! Sincerely Nick

Jennifer says this about Robbins Bros.:
My fiance is in the United States Marines and is deploying to Iraq the beginning of next year. We wanted to get an engagement ring before we left, but couldn't afford much right away. I found a ring I completely adored, but were only financed a small amount. The general manager spoke with us and the credit people and got us the entire amount of the ring financed. We were treated wonderfully and thanks to Robbins Bros. I have an amazing ring that will remind me of the love me and my fiance share the entire time he is in Iraq.

Antonio says this about Robbins Bros.:
Below is a copy of the exact email I sent Dora Stickney, an associate in your Canoga Park Store. Dora was phenomenal and I wanted somebody to know. Dora, Let me start off by saying thank you so very much for not only the assistance you have offered but the enthusiasm and joy in which you have given it. As you are fully aware, the process of buying and engagement ring and in turn proposing is a major life event and you really made it a memorable as well as pleasurable experience. You were able to facilitate the transaction part of the event by competently offering me diamond choices, making me aware of financial options, and clearly laying it all out in front of me in a manner that kept me informed but not overwhelmed. Your talent is that you were able to do this while not diminishing the specialness (for lack of a better word) of the moment. You made the process of buying the ring and in turn planning out the proposal, enjoyable and comfortable while giving me the confidence that everything was going to turn out as wonderfully as I and Lindsay would hope. Thank you for your continued assistance in planning the day of the proposal. I am as fortunate to have been a customer of yours as Robbins Bros. is to have you as an employee. Sincerely, Antonio

Jon says this about Robbins Bros.:
Fantastic! The service we received when picking/looking for our diamond was unlike any other. Even when shelling out tens of thousands of dollars for a car they push you, and treat you like you're nothing but a bag of money. Even though I didn't spend too much here, every customer service rep made me feel like a VIP. I will absolutely do business here again because Robbins Bros. coupled the experience and the comfort that we were looking for in this great moment in our life. Especially thanks to Dora, Audrey and Adam!

Brandon says this about Robbins Bros.:
I was impressed from the moment I w