Customer Care Team At Robbins Brothers

Not sure what the difference is between white gold and platinum? Need more information on the 4Cs before you head to the store to select the diamond for your engagement ring? The Customer Care Center at Robbins Brothers is staffed with experts who have helped thousands of customers with their diamond and engagement ring questions over the years. They’ve even coordinated unique surprise proposals for customers in the United States as well as members of the military serving all around the world.

This team works just as hard after you make your purchase, too. Whether you need them to track down a matching wedding band, set an appointment at a store for a ring cleaning or sizing, or even nudge your significant other to remind him or her about an upcoming anniversary, call, email or chat with our team and let them know what you need.

Customer Care Details

Monday To Friday: 8AM to 6PM (PDT)
Phone: 800-295-1543

Need Help? Live Chat

Questions? E-mail Us

Languages

We make sure your shopping experience and aftercare is well communicated. Our team can help you in English or Spanish.



Meet The Customer Care Experts

We are proud of our team at Robbins Brothers. Our resident ring experts will assist you on navigating the website, provide you with expert advice and work with you to find the perfect engagement ring.

This is customer care and shopping experience not found anywhere else.


Dan

Dan

Happily married for 15 years to his junior high school sweetheart , Dan loves spoiling his wife with romantic gestures and showing his daughter what to expect from a suitor when the time comes. He has over 12 years experience helping Robbins Brothers customers find the perfect ring or other jewelry gifts.


Loree

Loree

Loree is always up for a great challenge, enjoys good food and loves being surrounded by friends and family. She has over 10 years experience in customer service with Robbins Brothers and goes above and beyond to help a customer find their perfect ring.


Matthew

Matthew

Matthew's passion is getting together with family and friends at the nearest forest, desert, or lake. He started at Robbins Brothers back in 2001 as a sales associate in the Montclair store. He then moved from Montclair to Mission Viejo, from Mission Viejo to Fullerton, and now to our customer care team, where he enjoys helping our customers find "The Ring!"


Lori

Lori

Married to the love of her life, and proud mom to two young boys- Lori enjoys quality time with her family. Celebrating 7 years with Robbins Brothers her true mission is to help make the dreams of couples in love come true.