Customer Care

Our Favorite Four Letter Word is Help

Not sure what the difference is between white gold and platinum? Need more information on the 4Cs before you head to the store to select the diamond for your engagement ring? The Customer Care Center at Robbins Brothers is staffed with experts who have helped thousands of customers with their diamond and engagement ring questions over the years.

Hours: Monday - Friday: 8AM to 6PM (PT)
Phone: 800-295-1543

Robbins Brothers Store Experience

Meet The Customer Care Experts

We are proud of our team at Robbins Brothers. Our resident ring experts will assist you on navigating the website, provide you with expert advice and work with you to find the perfect engagement ring.


Happily married for 15 years to his junior high school sweetheart , Dan loves spoiling his wife with romantic gestures and showing his daughter what to expect from a suitor when the time comes. He has over 12 years experience helping Robbins Brothers customers find the perfect ring or other jewelry gifts.


Loree is always up for a great challenge, enjoys good food and loves being surrounded by friends and family. She has over 10 years experience in customer service with Robbins Brothers and goes above and beyond to help a customer find their perfect ring.


Celebrating her 9th year with Robbins Brothers, Lori Harris has a true passion for finding the perfect ring for her clients. Her 20 years in the diamond industry lends unique insight into the questions clients have when making such a special purchase. Married to the love of her life, and proud mom of two- Lori can normally be found chauffeuring kids to sports or soaking up family time on the lake.


Busy mom of two who enjoys being involved in her daughters dance world as well as hanging out in the sun on the pool deck watching her son dive. Kristen enjoys spending her free time at the gym and surrounded by family and friends. With over 16 years with Robbins Brothers, Kristen loves making the dreams of couples in love come true.