Warranty, Shipping & Returns

SHIPPING POLICY

Our Shipping Methods

After your item has been packaged, it will be shipped and delivered via one of the following carriers and methods. Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.

Order Processing

To help you plan when to expect your order, you'll find an estimated lead-time listed in the product details for each item. The ship date is calculated based on any possible sizing and or diamond setting that may need to take place. All orders will be sent upon fulfillment. APO/FPO orders will be shipped via USPS Priority Mail. Orders placed on Fridays, Saturdays, Sundays, or holidays will be processed the next business day.

Shipping to an Alternate Address

If you wish to ship to an alternate address you will need to call your credit card company and add the alternate address to your account. We can also arrange for you to pick up your order at a local UPS/FedEx office as well. In order for us to expedite these requests you will first need to call 800-295-1543 and we will be glad to assist you.

Delivery Details

The delivery charge, if any, is determined by the price of your order (before tax). You'll find the delivery methods, and any applicable delivery charges, on the Shipping Information page within the shopping cart.

Shipping options

All orders are insured and shipped UPS/FedEx. For APO/FPO orders, please see "Shipping to APO & FPO Addresses".

  • Following shipment, orders arrive in one or two business days (Monday through Friday).
  • Robbins Brothers will only ship to a street address, not a P.O. Box address.
  • All orders will require a signature at time of delivery. If you are unable to be available for signature on a weekday, we can arrange a Saturday delivery for an additional fee. Call 800-295-1543.

Shipping to APO & FPO addresses

Robbins Brothers will ship any order under $10,000 to an APO / FPO address. Robbins Brothers ships all APO & FPO orders via USPS Priority Mail and guarantees your package will arrive at the appropriate APO/FPO processing center within 2-4 days. Once delivered to the APO/FPO processing center, insurance coverage ends and Robbins Brothers is no longer responsible for delivery. We would depend on the military postal service to deliver the package to you in a timely manner. We cannot provide a tracking number or specific delivery date. If you are already familiar with sending packages to APO & FPO addresses, you can probably expect your Robbins Brothers order to arrive in about the same amount of time.

International Shipping

We only ship to the lower 48 states and Alaska and Hawaii. Robbins Brothers does not ship internationally at this point. We will keep you posted as to when we will be offering this service.

RETURN POLICY

In-Store Purchases

30-Day Money Back Guarantee In-Store

At Robbins Brothers, you're guaranteed the best value in writing with our Best Value Promise. If you find a similar item within 30 days of your purchase that in your estimation is a better value (quality of ring/diamond, warranties and benefits); we'll give you a full refund. We want you to be happy.

Items purchased or held in layaway may be returned for a full refund or exchange. Original sales receipt must be presented and items must be in new condition to receive a refund.

All refunds (except cash payments) will be given in the same manner as originally purchased. All cash payments will be refunded by a check that will be mailed within ten (10) business days. Refund checks will be sent to the name and address of original purchaser. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Robbins Brothers), or damaged in any way cannot be accepted for return. The following reasons will void the 30-day return policy:

  • If a diamond is set in a Semi-Mounting by anyone other than Robbins Brothers
  • If the ring has been worn
  • Any special orders
  • Sized outside of Robbins Brothers' recommended sizing parameters
  • Any head changes
  • Any product missing the original sales receipt is non-refundable and non-exchangeable
  • Custom made and or altered
  • Custom engraved items

Layaways will be held with a minimum deposit of 20% of the total purchase price and allows 90 days to pay the remainder. Merchandise will be returned to stock if the payment criteria is not met.

Cancelled layaways will be refunded in the same tender type(s) used (except cash payments). All cash payments will be mailed within fifteen (15) business days. Refund checks will be sent under name and address of original purchaser.

Online Purchases

30-Day Money Back Guarantee Online

At Robbins Brothers, you're guaranteed the best value in writing with our Best Value Promise. If you're not fully satisfied with your purchase just return the item within 30 days and we'll refund the full amount to you. Online purchases cannot be returned to a store.

Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Robbins Brothers), or damaged in any way cannot be accepted for return. The following reasons will void the 30 day return policy:

  • If a diamond is set in a Semi-Mounting by anyone other than Robbins Brothers
  • If the ring has been worn
  • Any special orders
  • Sized outside of Robbins Brothers recommended sizing parameters
  • Any head changes
  • Any product missing the original sales receipt is non-refundable and non-exchangeable
  • Custom made and or altered
  • Custom engraved items

Once we receive your returned item, it will be reviewed by our Quality Assurance department. Upon acceptance, your refund or new item will be processed. Returns with no Robbins Brothers return authorization code and packages that are improperly packaged will be refused receipt.

How to return your order

Simply call 800-295-1543 to obtain an RMA number. You will then be instructed to go online and enter your RMA number at our shipping website. The site will walk you through the return process and you can even schedule a pick-up from the carrier of your choice. We highly recommend that you insure your shipment back to us.

110% DIAMOND GUARANTEE

110% Lifetime Diamond and Gemstone Warranty

We will replace any diamond, ruby, and sapphire which in normal use chips, cracks or separates from its mounting and is lost with a diamond, ruby, or sapphire of comparable quality up to 110% of the original gemstone purchase price for the purchaser's lifetime. If a lab-created diamond is purchased, then it must be replaced with another lab created diamond up to 110% of the purchase price and is subject to availability.

Details: This warranty is valid, provided the diamond, ruby, and sapphire mounting have been cleaned and checked once a year and that such inspection has been verified in writing in the space provided in the Lifetime Diamond Warranty Booklet by an authorized representative of Robbins Brothers. The 110% Lifetime Diamond and Gemstone Warranty is nontransferable and will be considered invalid should the purchaser have the ring worked on by any jeweler other than Robbins Brothers. Your 110% Lifetime Diamond and Gemstone Warranty will be honored when you bring your ring to any Robbins Brothers location. Please be sure to bring the Lifetime Diamond and Gemstone Warranty booklet and your sales receipt with you to take advantage of the free inspection and cleaning. Remember, you must have your diamond ring inspected once a year, perform any necessary repair and have the inspection verified in writing to keep your 110% Lifetime Diamond and Gemstone Warranty valid.

Online Purchases:

If you purchased your ring online you must bring it into any Robbins Brothers store once a year in order for your warranty to stay current. We will not accept any product that is mailed into us. If you miss an inspection within a 12-month period your warranty will be suspended until you can bring in your ring.

Please be aware:

Robbins Brothers does not warranty diamonds, rubies or sapphires purchased elsewhere and set into our rings. There are no warranties, expressed or implied, written or oral, other than as setforth herein. The warrantor shall not be liable for incidental or consequential damages.

110% Sparkle Guarantee

At Robbins Brothers we take great care and pride in hand-selecting our diamonds for visual beauty. We have the utmost confidence in the beauty and quality of every diamond we offer. If within 30 days of your purchase, you find a more beautiful diamond with the same specifications at a lower price anywhere in the USA, bring the diamonds to Robbins Brothers. We will then send both diamonds to our corporate office to be graded for the three attributes of light performance: brilliance, sparkle and intensity. We know you don’t want to be separated from your diamond, but it’s the best way possible to provide an objective measurement for comparison. If your diamond scores higher, we will refund the Robbins Brothers diamond or you can keep the Robbins Brothers diamond and we will refund 110% of the difference between the purchase price of the two diamonds.

Details: Not valid on purchases made before May 28, 2012. Must be the center diamond. Diamond must be purchased loose or as a solitaire and be 1/2 carat or greater. If your diamond is mounted we recommend bringing the product in loose to get the most accurate reading. In order to qualify to be sent for light performance testing, the non Robbins Brothers diamond must be of the identical shape, carat weight, clarity and color as the purchased Robbins Brothers diamond. A lab-created diamond must be compared to a Robbins Brothers lab-created diamond. In addition, you must provide a valid receipt and independent lab certificate of the non Robbins Brothers diamond that shows that it has been purchased within 30 days from the date of purchase of the Robbins Brothers diamond. If you purchased your diamond through our call center, you must physically come into one of our stores to do the transaction within 30days of your purchase. The overall grade of light performance is defined as the sum of the brilliance, the sparkle and the intensity scores. These are three measures of light performance as defined by Imagem Inc. For more details visit www.imageminc.com. The maximum amount paid out under the 110% Sparkle Guarantee is $3,000 (three thousand dollars). Limit one payment under this guarantee per person. The 110% Sparkle Guarantee is not eligible on diamond purchases over $35,000 (thirty five thousand dollars). Corporate sales, black diamonds, Diamond Reserve diamonds, non Robbins Brothers multi faceted diamonds, and employee purchases are exempt.

110% Diamond Trade-Up

As your marriage grows, Robbins Brothers will grow right alongside you. In fact, we’ll honor 110% of the value of your diamond for a trade-up should you want to honor an anniversary, celebrate a momentous occasion or maybe just because you deserve it. We’re here for you now, and in the future. Robbins Brothers will give you 110% of the original purchase price of your Diamond up to $35,000 (thirty five thousand dollars), Solitaire Diamond Earrings at 1/4 carat total weight or larger, or Solitaire Diamond Pendant at 1/4 carat total weight or larger at any time you wish to trade it in towards the purchase of any diamond merchandise, provided the price of the new item or items is at least twice the original purchase price. You must have your original sales receipt to verify the original purchase price. Items that are excluded from the 110% Diamond Trade-Up are: Color gemstones, rings and ring mountings, bracelets, pendants and earrings that are not in the solitaire style or have a smaller diamond total weight than specified above. Online Purchases can only be traded up in one of our stores.

Free Cleaning & Inspection for Life.

It is our pleasure to professionally clean and inspect your diamond and gemstone anytime you visit Robbins Brothers. Please come in weekdays between 11 am to 6 pm.

Wedding Band Warranty

Robbins Brothers believes in providing our clients with the highest quality bands available in the marketplace. Our bands are artfully crafted utilizing the best available methods including extrusion, die casting, and compression, to name a few. These processes allow our bands to have the maximum density while eliminating porosity.

We are so confident in our quality and craftsmanship that we include a 10-year manufacturer defect warranty, on every wedding band. If your band is damaged due to a manufacturer defect, Robbins Brothers will repair or replace the band for up to 10 years.* This warranty does not include damage caused by abnormal use or normal wear.

This warranty excludes bands with diamonds or other stones.

* If you encounter a manufacturer defect, bring the band to your nearest Robbins Brothers. Robbins Brothers will send the band to the vendor for repair or replacement. Please allow up to 6-8 weeks for processing. There is a $50 charge for shipping, handling and processing.

General Information
There are no warranties, expressed or implied, written or oral,other than as set forth herein. The warrantor shall not be liable for incidental or consequential damage.