Our Shipping Methods
After your item has been packaged, it will be shipped and delivered via one of the following carriers and methods. Your order will be shipped to you fully insured. We urge all customers to inspect your package for damage or tampering before receiving or signing for receipt.
Order Processing
To help you plan when to expect your order, you'll find an estimated lead-time listed in the product details for each item. The ship date is calculated based on any possible sizing and or diamond setting that may need to take place. All orders will be sent upon fulfillment. APO/FPO orders will be shipped via USPS Priority Mail. Orders placed on Fridays, Saturdays, Sundays, or holidays will be processed the next business day.
Shipping to an Alternate Address
In an effort to help protect our customers against fraud we will not ship any order over $500 to an alternate address. If you wish to ship to an alternate address you will need to call your credit card company and add the alternate address to your account. We can also arrange for you to pick up your order at a local UPS office as well. In order for us to expedite these requests you will first need to call 800-295-1543 and we will be glad to assist you.
Delivery Details
The delivery charge, if any, is determined by the price of your order (before tax). You'll find the delivery methods, and any applicable delivery charges, on the Shipping Information page within the shopping cart.
Shipping options
All orders are insured and shipped UPS . For APO/FPO orders, please see "Shipping to APO & FPO Addresses".
Shipping to APO & FPO addresses
Robbins Brothers will ship any order under $10,000 to an APO / FPO address. Robbins Brothers ships all APO & FPO orders via USPS Priority Mail and guarantees your package will arrive at the appropriate APO/FPO processing center within 2-4 days. Once delivered to the APO/FPO processing center, insurance coverage ends and Robbins Brothers is no longer responsible for delivery. We would depend on the military postal service to deliver the package to you in a timely manner. We cannot provide a tracking number or specific delivery date. If you are already familiar with sending packages to APO & FPO addresses, you can probably expect your Robbins Brothers order to arrive in about the same amount of time.
International Shipping
We only ship to the lower 48 states and Alaska and Hawaii. Robbins Brothers does not ship internationally at this point. We will keep you posted as to when we will be offering this service.
In-Store Purchases
30-Day Money Back Guarantee In-Store
At Robbins Brothers, you're guaranteed the best value in writing with our Best Value Promise. If you find a similar item within 30 days of your purchase that in your estimation is a better value (quality of ring/diamond, warranties and benefits); we'll give you a full refund. We want you to be happy.
Items purchased or held in layaway may be returned for a full refund or exchange. Original sales receipt must be presented and items must be in new condition to receive a refund.
All refunds (except cash payments) will be given in the same manner as originally purchased. All cash payments will be refunded by a check that will be mailed within ten (10) business days. Refund checks will be sent to the name and address of original purchaser. Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Robbins Brothers), or damaged in any way cannot be accepted for return. The following reasons will void the 30-day return policy:
Layaways will be held with a minimum deposit of 20% of the total purchase price and three equal monthly payments thereafter. Merchandise will be returned to stock if the payment criteria is not met.
Cancelled layaways will be refunded in the same tender type(s) used (except cash payments). All cash payments will be mailed within fifteen (15) business days. Refund checks will be sent under name and address of original purchaser.
Online Purchases
30-Day Money Back Guarantee Online
At Robbins Brothers, you're guaranteed the best value in writing with our Best Value Promise. If you're not fully satisfied with your purchase just return the item within 30 days and we'll refund the full amount to you. Online purchases cannot be returned to a store.
Please note that items showing signs of wear or those that have been altered, resized (by a jeweler other than Robbins Brothers), or damaged in any way cannot be accepted for return. The following reasons will void the 30 day return policy:
Once we receive your returned item, it will be reviewed by our Quality Assurance department. Upon acceptance, your refund or new item will be processed. Returns with no Robbins Brothers return authorization code and packages that are improperly packaged will be refused receipt.
How to return your order
Simply call 800-295-1543 to obtain an RMA number. You will then be instructed to go online and enter your RMA number at our shipping website. The site will walk you through the return process and you can even schedule a pick-up from the carrier of your choice. We highly recommend that you insure your shipment back to us.
Lifetime Diamond and Gemstone Warranty
We will replace any diamond, ruby, and sapphire which in normal use chips, cracks or separates from its mounting and is lost with a diamond, ruby, or sapphire of comparable quality to your original gemstone for the purchaser's lifetime. This warranty is valid, provided the diamond, ruby, and sapphire mounting have been cleaned and checked once a year and that such inspection has been verified in writing in the space provided in the Lifetime Diamond Warranty Booklet by an authorized representative of Robbins Brothers.
The Lifetime Diamond and Gemstone Warranty is non-transferable and will be considered invalid should the purchaser have the ring worked on by any jeweler other than Robbins Brothers. Your Lifetime Diamond and Gemstone Warranty will be honored when you bring your ring to any Robbins Brothers location. Please be sure to bring the Lifetime Diamond and Gemstone Warranty booklet and your sales receipt with you to take advantage of the free inspection and cleaning. Remember, you must have your diamond ring inspected once a year, perform any necessary repair and have the inspection verified in writing to keep your Lifetime Diamond and Gemstone Warranty valid.
Online Purchases:
If you purchased your ring online you must bring it into any Robbins Brothers store once a year in order for your warranty to stay current. We will not accept any product that is mailed into us. If you miss an inspection within a 12-month period your warranty will be suspended until you can bring in your ring.
Please be aware:
Robbins Brothers does not warranty diamonds, rubies or sapphires purchased elsewhere and set into our rings. There are no warranties, expressed or implied, written or oral, other than as set forth herein. The warrantor shall not be liable for incidental or consequential damages.
DIAMOND TRADE UP VALUE
Robbins Brothers will give you full credit for the original purchase price of your diamond. Solitaire Diamond Earrings at 1/4 carat total weight or larger, or Solitaire Diamond Pendant at 1/4 carat total weight or larger at any time you wish to trade it in towards the purchase of any diamond merchandise, provided the price of the new item or items is at least twice the original purchase price. You must have your original sales receipt to verify the original purchase price. Items that are excluded from the Trade-in Policy are: Color gemstones, rings and ring mountings, bracelets, pendants and earrings that are not in the solitaire style or have a smaller diamond total weight than specified above. Online Purchases can only be traded up in one of our stores.
FREE CLEANING AND INSPECTION FOR LIFE
It is our pleasure to professionally clean and inspect your diamond and gemstone anytime you visit Robbins Brothers. Please come in weekdays between 11 am to 6 pm.
