Frequently Asked Questions

General FAQs

Financing

Your Diamond Account from Robbins Brothers

Job Opportunities

Using Your Online Services Account


General FAQs

Where can I find a Robbins Brothers and what are the store hours?
Find a store near you and business hours here.

What is the return policy at Robbins Brothers?
Robbins Brothers has a thirty (30) day satisfaction guarantee. Items purchased may be returned for a full refund or exchange. Original sales receipt must be presented and items must be in unused condition to receive a refund.

All refunds will be given in the same manner as originally purchased. All cash payments will be refunded by a check that will be mailed within fifteen (15) business days. Refund checks will be sent to the name and address of original purchaser.

Special Orders (S/O), Custom Made and Custom Altered (i.e., sized more than two (2) sizes, extreme head changes, etc.) and products missing the original sales receipt are non-refundable and non-exchangeable.

How do I return an online purchase?
Call 800 295-1543 and you will be sent via e-mail, a Return Slip that includes a Return Authorization Code. After 30 days, items may not be returned for any reason.

What is the Robbins Brothers trade-in policy?
Looking to upgrade that diamond? Robbins Brothers will give you full credit for the original purchase price of your Center Diamond at any time that you wish to trade it in towards the purchase of any diamond merchandise, provided the price of the new item or items is at least twice the original purchase price. Trade-ins cannot be accepted on any used setting or mounting. The original sales receipt must be presented to verify the original purchase price.

What forms of payment are accepted at Robbins Brothers?
We make it easy for you. We accept cash, check, money order, all major credit cards, and debit cards. Layaway are also an option.

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Financing

How can I apply for credit?
When you apply for Robbins Brothers credit, you can apply in person at any of our locations. You'll need to bring a valid ID (either a driver's license, passport or state issued identification card) and home numbers to at least four (4) references to verify application information. To speed up the process simply fill out our application and bring into the closest store with your valid ID and most recent paystub.

What type of financing is available at Robbins Brothers?
Robbins Brothers works with you to make buying your ring as affordable as possible. We have several finance companies including GE Money Luxury, TD Bank N.A., Genesis Financial Solutions, TeleCheck, Cross Check and our own in-house Diamond Account fighting for your business with our instant credit decisions. Once your credit is approved, you can make a down payment ranging from zero to a small percentage of the purchase. To find out more, visit our financing page. Then come into one of our stores today and find out which one works for you!

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Your Robbins Brothers Credit Account

How can I make a payment on my Robbins Brothers account?
Payments are accepted in-store, Online, and over the phone. We accept cash, money orders, personal checks, debit cards, or major credit cards. There's no additional charge with a debit or credit card.

Mail payments to:
Robbins Brothers
ATTN: Billing Dept.
P. O. Box 0517
Azusa, CA 91702-0517

How can I close my account?
We will need your request in writing by:

(1) Mail to P.O.Box 0517, Azusa, CA 91702
(2) Fax request to 626-224-9415 or
(3) Email billing@robbinsbros.com

Please include your name, address, daytime phone number and your 19 digit account number (starting with 000008001-).

I have a question about my account/billing. Who do I contact?
Contact the billing department at 1-800-655-4770, Monday - Friday 9:00am - 6:00p or email us (include name, address, daytime phone and your 19 digit account number starting with 000008001-) at billing@robbinsbros.com with any questions about your account.

How can I update/change my address, home/cell phone number, business information?
Contact the billing department at 1-800-655-4770, or email billing@robbinsbros.com for any account information changes.

I won't be able to make payments on my account for the next few months because I'm being sent overseas (military) or I'll be going out of state and will not be receiving a bill. What are my alternatives?
No problem! We can set up automatic withdrawal with a debit/credit card at no additional charge. Contact the billing dept. at 800-655-4770, or visit our online payment page for further details.

I have a deferred interest plan, how will I know when to pay the account in full to avoid any interest charges?
To avoid any confusion or the addition of finance charges on your account, it is important that you pay the balance in full on or before the Plan Expiration Date on your billing statement. The Plan Expiration Date can be found under the PLAN BALANCES AND FINANCE CHARGES section of your monthly billing statement. This date should not be confused with your monthly Payment Due Date. Interest accrues from day of initial sale if not paid in full by the Plan Expiration Date.

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Job Opportunities

How do I apply for a position?
We're always looking to hire qualified and enthusiastic individuals. Email your resume to us at careers@robbinsbros.com. If you'd like to apply in person, stop by any of our store locations and ask to speak with one of the managers about opportunities.

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Using Your Online Services Account

What if I forget my user name?
Your email address is usually your User Name. If your User Name is something other than your email address and you've forgotten it, please contact your local Robbins Brothers store and a representative will be able to look it up for you.

What if I forget my password?
If you've forgotten your Password, click on the "Forgot your Password" link underneath the registration box and enter your User Name in the box provided. Your Password will be emailed to the email address you provided.

How do I access my Wish List or My Account account?
To access your accounts, click on the Wish List or My Account link from the upper right hand area. Then enter your User Name and Password in the log in area and click "Sign In". You'll now have access to your account.

Please note: If you've registered for any of the services on www.robbinsbrothers.com your User Name and Password will be the same for every service.


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